How Do I Fix Streaming or Downloading Problems on Netflix?
Streaming or download problems on Netflix are quite common. Fixing these issues usually depends on what is causing the problem. Therefore, we will review the main issues that cause streaming or downloading problems on Netflix and here's some helpful tips to resolve them.
Streaming or download problems on Netflix are quite common. Fixing these issues usually depends on what is causing the problem. Therefore, we will review the main issues that cause streaming or downloading problems on Netflix and how to solve them.
Network Connection Problem
If the network you are using does not support download or streaming services, then you will not be able to stream or download movies from Netflix. The way to fix this network issue is to enable streaming and downloads on the network or to change the network you are using. Another issue that can cause issues with streaming movies on Netflix is a slow internet connection.
Netflix requires a minimum download speed of 0.5 mbps and actually recommends a download sped of 1.5 mbps. You need a download speed of at least 3 mbps to watch SD movies, at least 5 mbps to watch HD movies and at least 25 mbps to steam ultra HD (4K) movies on Netflix.
Therefore, if you are having issues streaming or downloading movies on Netflix, a faster network connection is the solution. Moving the router to a higher, more open location will also improve download speed.
Multiple People Using Your Netflix Account
Another reason why you may be facing streaming issues on Netflix is because your account is active on too many devices. Netflix's basic plan only allows you to stream Netflix from one device at a time; the standard plan allows you to stream Netflix from two devices at once while the premium plan allows you to stream Netflix from up to 4 devices simultaneously.
Based on the plan to which you are subscribed, you can know if there are too many devices streaming movies from Netflix. You can either reduce the number of devices that are streaming movies from Netflix or upgrade your subscription to one that can handle more devices.
Expired Movies/Series
Downloaded movies and/or series are not meant to stay on your device forever. They are meant to be downloaded, watched then deleted. The offline viewing feature is only available for a few weeks for most of Netflix's content. If the title's viewing period expires, then you will be unable to stream it on Netflix.
There will appear an 'Expired' tag next to the relevant title that you should look out for. The solution to this particular issue is to renew the download. This is done by deleting the movie/series and downloading it once more.
Problems with the App
Sometimes streaming and downloading issues on Netflix are not your fault. The Netflix app may at times crash repeatedly and impede your ability to stream and/or download movies and/or series. If this is the case there are several fixes you can try. The first is the oldest troubleshooting solution in the book. Turn the Netflix app off then turn it back on. If the problem persists, try uninstalling the app completely then reinstalling it. These two troubleshooting solutions should be enough to fix this issue. If not the app may be down and you just have to wait.
Incompatible Operating System Version
Just as you upgrade the Netflix app whenever there is an upgrade, so should you upgrade your operating system. If you repeatedly upgrade Netflix but keep using the same old version of Android or Windows, then there will compatibility issues between the Netflix app and the device's operating system. Moreover, Netflix does not allow rooted devices to download content. The solution to this problem is to upgrade your device's operating system to match the Netflix app.
If any of the above fixes do not work, you can contact Netflix directly. Their contact information can be acquired via GetHuman.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Netflix Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Netflix in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix Streaming or Downloading Problems on Netflix? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.