Netflix Customer Service Issues

I previously had an account under my daughter's plan, but it stopped working a few months ago. I bought my own account since then. However, my new account has not been working for about a week now. I am confused about whether I am trying to access the old account linked to my daughter's plan or my new account. I need help navigating to figure this out. As an elderly person with ADHD, I have difficulty with tech matters. Please be patient with me. Thank you.

Hello, I forgot to remove Netflix from my card's subscription plans since I haven't used this card in a while. I added money to the card yesterday, and I noticed that my Netflix account got reactivated. I was charged within the last 30 minutes, yet I haven't watched any shows or movies during this time. Can you please cancel my subscription plan and issue a refund? Thank you in advance! Email: [redacted]

In Spanish: ¡Buena noche! Adquirí una tarjeta de regalo y la activé con el código correspondiente. Sin embargo, al llegar al paso 2 de 3, me solicita el método de pago, ya sea con tarjeta de crédito o débito. Tengo una tarjeta de regalo por USD 30 y ya ingresé su código, ¿por qué me pide el método de pago? No logro avanzar y necesito resolver esto pronto. Anteriormente tenía mi cuenta bancaria vinculada, pero la cancelé y ahora deseo utilizar la tarjeta de regalo.

To whom it may concern, I am looking to connect with the programming representative for a new children's show concept to propose to Netflix Arabia. A friend and I have developed a successful children's program that aired on a Lebanese media channel, and we are looking to expand our audience. If interested, please contact us using the following numbers or email addresses: Layal Shaaya: [redacted] 3 [redacted], [redacted] Joanna Barakat: [redacted] 3 [redacted], [redacted] Thank you, Joanna Barakat

I recently started watching "Suits" and was blown away by how good it is. I'm rewatching the series, and it's even better the second time around. The dynamic between Mike, Harvey, and Louis is fantastic. Even though "Law and Order" has been running for 30 years, it would be amazing to see these actors come together again. At 72 years old, I can say it's a captivating story that evokes laughter, tears, and keeps you engaged. While I know we can't have Meghan Markle back, "Suits" has the potential to be as exceptional as "Stranger Things."

Hello, I haven't updated my information with Netflix in a while. I need to change my email, phone number, and credit card info quickly. My Netflix account also includes my son and daughter, who have their own families and live separately. I heard about the new policy where there might be an extra fee for adding family members. You can reach me at +44 [redacted] [redacted] or email me at [redacted] Thanks, E.P.

Hello, I am Maria Enriquez, an author with 3 books on Amazon Kindle. I have a particular interest in selling the rights to my book "Maria's Memoirs," which delves into various social topics. At 71 years old, I am a single mother of two, including a 49-year-old son with bipolar disorder. Over the years, I have held California state licenses, been a radio collaborator, and pursued art through painting and sculpture. I reside independently and am reaching out to inquire about the proper contact at your organization who could assist me in this endeavor. Your guidance on how to proceed would be greatly appreciated.

I've been getting emails saying my auto payment can't go through. I think it's due to my credit card having a new number. I need to update this info but don't know where to do it safely. Can you guide me on how to make these changes? I'm wary of scams, so I haven't clicked the links in the emails as they don't seem genuine.

I need to cancel my membership quickly as I can't locate the membership code. I'd like to take a break until next May due to my studies. The content is fantastic, entertaining, and of good quality. Please let me know if pausing until May is an option, if not, please do not renew or cancel until I reach out in May. Thank you. Malak C.

Dear [Netflix Customer Support], I am reaching out to address an issue with my Netflix subscription. Recently, I discovered that my child used my credit card to sign up for your service without my knowledge. I noticed the unauthorized charge while checking my transactions and would like to request a refund for this subscription. I understand these situations can be rare but would appreciate your help in resolving this promptly. I have included subscription details for your review and hope you can investigate this matter soon. If you need more information from me, please let me know. I trust you will handle this matter urgently. Thank you for your assistance. Regards, Chris Ma

I've been using auto payments with my PayPal account for a long time. Recently, PayPal updated their policy and no longer allows payments to be withdrawn directly from checking accounts. Now, I have to manually transfer money to my PayPal account in order to make payments. I would like to switch to using my debit card for payments instead. I prefer speaking to a person for assistance rather than using the automated system or computer. It's a bit overwhelming for me to figure out on my own. If possible, please contact me at [redacted].

I work as a sight support worker for a visually impaired individual who is a member of your service. My client is looking to have "Audio Descriptions" on her LG TV, similar to what other providers like SKY offer. I reached out to your customer service line at 0[redacted] on 14th November [redacted] around 1:20 pm, and we were transferred to four different representatives over a two-hour period, with each transfer resulting in a wait time. The individuals we spoke to were located in various places from Africa to India. Netflix, it would be beneficial if you could ensure better monitoring of your telephone lines to assist members promptly. Additionally, your staff appeared unprofessional and lacked proper training in customer service, speaking inappropriately and using flattered language with visually impaired clients. It was also disappointing that the customer service representatives did not seem to understand what "AD" (Audio Descriptions) meant.

I have been a Netflix member since [redacted], using the account [redacted] I pay for Premium access to cover multiple devices because of my unique living situation, moving between houses with my children. Recently, I had trouble accessing Netflix on one TV as it was no longer listed. The requirement for a QR code was challenging as my phone couldn't read it, leading me to switch to Disney+ in frustration. I rely on Netflix as a haven from life's challenges, not an added stressor. If my lifestyle needs can't be accommodated, I may need to cancel my subscription to prioritize ease of access for our family time.

I recently switched out my home internet router, and everything connected properly. The Netflix app on my phone operates smoothly over Wi-Fi. However, on my LG TV and Roku, the Netflix apps log in correctly, show profiles, and let me browse, but they fail to play any media with the tvq-pb-[redacted] error code. The LG TV app initiates a network test, which passes, but it still encounters an error. I've tried powering off all devices, rebooting, signing out and back into the Netflix app, but these efforts have not resolved the issue. Interestingly, other streaming movie apps on the LG TV function without a problem, and the Netflix app permits login but does not play content.

My streaming service has been giving me trouble lately. At first, I noticed a few glitches with certain shows that would eventually start working again after an hour or so. However, now many of my shows are not working at all and get stuck while loading. I attempted to troubleshoot by checking my network connection, but even that got stuck while loading. I also tried logging out, turning off my TV, and waiting before logging back in, but the issue persists. The shows that have completely stopped working did so when I tried to move on to a new episode after watching a few.