How Do I Exchange an Item from Amazon?

Introduction

Do you want to exchange an item from Amazon? Keep in mind that Amazon does not offer price matching for exchanges. This means you will need to pay the current price of the new item you wish to purchase. If the new item costs less than the original item, Amazon will refund the difference. If it costs more, you will need to pay the price difference. Before getting an exchange, you have to return the item first. Continue reading if you want to learn how to return an item to Amazon and exchange it for a new product.

Sign in to Your Amazon Account

Enter your email address or mobile number and click Continue to sign in.

Go to Returns and Orders

Click Return or Replace Items

Choose a Return Reason

Select a return reason and follow the instructions on the next page. You will also be asked to choose a return method. For regular items, you can return the product with or without a prepaid shipping label. Simply drop off the item at any Amazon drop-off location.

However, be sure to return the item before the “return by” date, or you may be charged a 20% late fee. You can find the “return by” date in the confirmation email sent by Amazon.

Choose an Exchange Item

Amazon will ask you to select a new item. As mentioned earlier, do note that you may need to pay the price difference or receive a refund if the new item costs less than the original item.

Keep in mind that the new item will only be shipped after the original item has been returned. If you're returning a heavy or bulky item on Amazon, a shipping fee may apply, depending on the product's dimensions, weight, and handling requirements. Also, be sure not to return a damaged item, as this may result in a fee of up to 50% of the item’s price. The product must be returned in its original and unused condition. Make sure to include all accessories that came with the item.

Please note that you can only exchange an item purchased with a debit or credit card. If you used another payment method, the other option is to return the item, receive a refund, and place a new order. Additionally, products purchased with a promotion aren't eligible for an exchange.

If you do not see an exchange option for the item, you will need to return the item first and receive a refund. After that, you can place a new order for the item you want instead.

Conclusion

If you wish to exchange an item, process the return immediately to avoid delays. Then, drop off the undamaged item before the "return by date" at any Amazon drop-off location. If you do not see an exchange option, initiate a return and receive a refund within 30 days, depending on the payment method. If you want to place a new order right away, we recommend choosing Amazon Gift Balance as your refund method, and you can receive the refund in 2-3 hours. Do you have additional questions about Amazon exchanges? Contact Customer Support today.