How do I return an order from Amazon?

In a nutshell: Returning an order on Amazon is made easy with the site's clear guidelines. Start by reading the Amazon.com Returns Policy to understand the 30-day return policy. Check the list of items that can't be returned to see if your item qualifies. Access the "Your Orders" page in your account, find the item you want to return, and begin the process by selecting a reason for the return, answering questions about packaging, and adding comments. Choose a refund method and complete the return process to make things right.

Jeff Whelpley is the editor / author responsible for this content.
Feb 22, 2024

Introduction

As reliable as Amazon is for ordering almost anything, there are times when you may need to return one of your orders. Knowing how to go about it can be beneficial and simplify the process. The site makes it easy to determine how to navigate doing the task.

Read the Amazon.com Returns Policy

The Amazon.com Returns Policy details important information about returns, including that there's a 30-day return policy. Read through it thoroughly to understand more about the stipulations and process.

How do I return an order from Amazon? (Step 1)

Read About the Items That Can't Be Returned

In the previously mentioned Amazon.com Returns Policy page, there's a link for "Items That Can't Be Returned." Click on this link. This brings you to a page detailing a variety of items that aren't returnable, such as prepaid game cards and live insects. Read through the list to determine if the item you want to return falls under any of these categories.

How do I return an order from Amazon? (Step 2)

Go to the "Your Account" Menu

Click on your name in the upper right corner of your Amazon account. Scroll down until you see the "Your Orders" category.

How do I return an order from Amazon? (Step 3)

Go to the "Your Orders" Page

Click on "Track & Manage Your Orders," which will bring you to the "Your Orders" page. This displays recent orders from Amazon.

Find the Item You Want to Return

Scroll through the "Your Orders" page on Amazon until you find the item you want to return. Click on the item to bring up the order page.

Start the Return Process

Scroll down until you get to "Return or replace items," which also details underneath through what date it's eligible for a return or replacement. Click on ">."

Answer Why You Want to Return the Item

After clicking on ">," you'll go to a "Why are you returning this?" page to answer why you want to return the item. Click on the appropriate corresponding bubble.

Answer a Question About the Packaging

After clicking on the previously mentioned question, you'll be asked "Has the product been removed from its original packaging?" Click on the bubble that corresponds to your item's packaging. There's also an option that states, "I would rather not answer" and another that says, "Not sure of the packaging."

Add Comments

After answering the previous question, you will have a chance to type in comments. This section is required. Enter in as much information as possible explaining in detail why you want to return the item. Make sure you include only honest and truthful answers. Once you've thoroughly entered your comments, click "Continue."

Finish the Return Process

You will get directed to a "How can we make it right" section with two possible options of either getting a refund to your Amazon account balance or to the payment method you used to make the purchase (if different from your account balance). Once you've chosen your preferred method, click "Continue" and proceed with finishing the return process.

Conclusion

Although you purchased an item from Amazon with every intention of making use of it, returning the order may be your best option in some cases, depending on the situation. Following the appropriate steps can make doing the return as easy as possible.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I return an order from Amazon?

Why does GetHuman Write How-to Guides for Amazon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I return an order from Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Amazon

Asked 5 years ago
Updated 3 months ago
Viewed 2,231,744 times
Amazon
Return an Order
Amazon Returns
Refunds
Exchanges
Order Issues
Return an Order
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!