How do I get help with a problem with an order from Amazon UK?

If you have an issue with your Amazon UK order, don't fret. We've discovered the best and fastest ways to get this issues resolved. Follow our handy guide below.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2019

Love it or hate it, Amazon UK is one of the leading online retail stores in the world. Amazon sells just about everything and delivers all purchased products quite fast to stated addresses. Apart from selling products, it also offers other services such as streaming music and video.

Unfortunately, not everyone who shops from Amazon UK enjoys a great experience. There are a few cases of customers receiving defective products. Luckily, Amazon has a customer-friendly warranty repairs policy and exchanges & replacements policy.

So, how can you get help with a problem with an order from Amazon UK? To help you answer this question, we need to take a look at Amazon's warranty repair policy.

About Amazon Warranty Repairs

If you discover that your Amazon order has problems, make sure that you contact the support center through email or phone. Once you state your case, somebody will be willing to help you get the assistance that you deserve.

For some products sold directly by Amazon UK, if they are covered under a manufacturer's warranty, you may have the option of having the products repaired by an authorized third-party repair service. If your defective product is eligible for such repair, you will be offered this as the most viable option in Amazon's returns support center, and you will be permitted to send the product directly to the authorized third-party repairer.

Make sure that you back up your files and erase passwords before you send the device for repair; otherwise, the technician may be unable to repair your item. You should also consider erasing all saved personal information from the device before sending it over to the repairer.

Once the authorized repairer receives your product, you will receive a confirmation email from Amazon. The item will then be inspected thoroughly and all problems diagnosed. If the identified defects are covered by the manufacturer's warranty, the device will be repaired at no cost and returned to you. Repairs can take up top 14 working days.

If the defect isn't covered by the manufacturer's warranty, or if you have voided the warranty, the repairer will contact you with an appropriate repair estimate. You can choose to collect the item and have it repaired somewhere else. If you don't want the authorized repairer to repair your item at an additional cost, it will be sent back to you free of charge. Keep in mind that to repair your device and return it to you, the technician will need the following contact details:

  1. Your full names
  2. Email address
  3. Return address

Amazon exchanges & Replacements

You can also exchange or replace a product that you purchased from Amazon UK through the returns support center. Please note that all items fulfilled by Amazon UK but sold by other sellers can't be replaced but may be returned.

You can exchange your order for a different color or size. This option is available for baby products, luggage, watch items, apparel, shoes, sports, and jewelry that have a color or size variation. However, the exchange item must be of a different color or size than the returned item, and the product must be dispatched and sold by Amazon UK.

You can also exchange specific items in your shopping basket. But, the exchange item must be:

  • Dispatched and sold by Amazon UK
  • Not marked as a gift in your shopping basket
  • Added in a quantity of one of your shopping baskets before you initiate the exchange request
  • Not identical to the item that is being returned
  • Not an add-on item

PS: Amazon UK can only process exchanges if the initial order was paid by a credit or debit card and dispatched to a UK address.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get help with a problem with an order from Amazon UK?

Why does GetHuman Write How-to Guides for Amazon UK Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon UK in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get help with a problem with an order from Amazon UK? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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