Amazon UK Customer Service

Ways to contact Amazon UK and solve common issues

Use Amazon UK's Phone Number

Amazon UK's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Amazon UK

Contacting Amazon UK customer support

Below you can compare and contrast the 7 ways to contact Amazon UK by looking at which ones are the fastest and which ones other customers recommend the most for solving Amazon UK customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Amazon UK across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
0800 496 1081
Customer Service
10 mins228
Live Chat at
Customer Service
3 mins360
020 8636 9200
Corporate Offices
3 mins150
+44 844 545 6508
Customer Service
15 mins457
Customer Service
15 mins331
Online Help at
Customer Service
< 2 hrs113
Customer Service
2 mins232

Amazon UK: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Amazon UK.
Can I change the delivery address for my order?
Yes, you can change the delivery address for your order on Amazon UK. To do so, you need to go to the "Your Orders" page on the Amazon website or app. Locate the order you wish to change and click on the "Change" option next to the delivery address. You can then enter the new address and save the changes. However, please note that if your order is already being prepared for dispatch or has been dispatched, it may not be possible to change the delivery address. In such cases, you may need to contact the carrier directly to see if they can assist.
How long does it take for Amazon UK to deliver an order?
Amazon UK offers various delivery options depending on the product and location. For most items, standard delivery in the UK typically takes 2-3 business days, while express delivery can be expected within 1-2 business days. However, delivery times may vary for certain products or during peak periods. Customers can also opt for Amazon Prime, a membership service that provides unlimited free one-day delivery or even same-day delivery on eligible items. Prime members can also take advantage of other benefits like access to streaming services and exclusive deals. Additionally, Amazon offers the option to track orders through the "Your Orders" section on their website or app, enabling customers to stay updated on the estimated delivery time.
Does Amazon UK offer a price match guarantee?
No, Amazon UK does not offer a price match guarantee. While they strive to provide competitive prices and great deals to their customers, they do not match the prices offered by other retailers. Amazon focuses on offering a wide selection, convenience, and reliable service to its customers. They continuously monitor and update their prices to ensure competitive offers. In addition, customers can find regular promotions, discounted items, and deals on their website. Amazon's Prime membership also provides benefits such as exclusive offers, free and fast delivery on eligible items, and access to a vast range of entertainment options.
What are the benefits of Amazon Prime membership in the UK?
Amazon Prime membership in the UK offers a wide range of benefits. Firstly, members can enjoy unlimited free one-day delivery on millions of eligible items, enabling them to receive their purchases quickly and conveniently. Members also have access to Prime Video, a streaming service offering a vast selection of movies, TV shows, and exclusive content. Furthermore, Amazon Prime members can access Prime Music, where they can stream their favorite songs and discover new music. They also get early access to Lightning Deals, which provides exclusive discounts on a variety of products. Additionally, Prime members can borrow books, magazines, and more from the Kindle Owners' Lending Library. Lastly, members have the added benefit of unlimited photo storage to preserve their memories securely. Overall, Amazon Prime membership in the UK offers a comprehensive package of benefits across delivery, entertainment, and exclusive deals.
There's more!
Click below to show 7 more questions, answers, and complete guides to common Amazon UK customer support problem.

Recent reasons customers contacted Amazon UK:

I’m trying to stop an another car charger being sent out to me as the first one has turned up
My order was not delivered I have been in my house all day and was in at **.** nobody...
Trying to return an order,, email from amazon states shop will pack and label item. Sho...
I had ordered a twin pack of trousers and i roll brushed gold border. I have to keep c...
I have been charged twice for my order and am not happy as have been trying to resolve...
Ho mi cuenta no funciona noce por qu*
I am not able to login to my account, I can't get past the OTP because I never receive...
My Amazon Prime account was compromised and money stolen. It was compromised by an Amer...
I cannot get into my Amazon account its refusing my email and my password its telling m...
Cannot connect a kindle to an e-mail address
The driver during his delivery knockrd down a new part of our sandstone wall plus the b...
New fence and wall fixed and the electric to that area in our garden and drive area
The Amazon driver has damaged our new wooden fence and sandstone wall plus electricity...
I had purchased a bidet which when installed is faulty and leaking due to a fault in th...
hello you said that there is not enough information in account so can you delete my ama...
More customer issues

Help me with my issue

Does GetHuman work with Amazon UK?

GetHuman does not work with Amazon UK's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Amazon UK at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Amazon UK's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Amazon UK at a Glance

Amazon UK has 1 chat option
Amazon UK has no customer email
Amazon UK has 1 help forum
Amazon UK has no twitter handle
Amazon UK has no facebook page
Contact information overview

Answered on this page:

How do I get help with a problem with an order from Amazon UK?
What payment methods does Amazon UK accept?
Can I order from Amazon UK if I'm outside the UK?
How Do I Get a Refund from Amazon UK?
What are the delivery options for Amazon UK?
Can I gift wrap my order on Amazon UK?
Solutions to common issues

Contacting Other Companies

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