Amazon UK Customer FAQ

If an item hasn't been delivered, you can report it through your Amazon UK account. Go to 'Your Orders', find the order in question, and select the option to report a problem. Follow the prompts to complete the process.

Refunds from Amazon can take a few business days to process, depending on your bank. It's common for the refund to appear in your account anywhere from 3 to 5 working days after Amazon initiates it. If it's been longer than that, please check your bank statement or contact your bank for additional insights. Keep in mind, some banks may take longer to reflect the transaction.

If someone else's order is being delivered to your address, it may be due to an error in the shipping information provided by the customer or a mistake made during order processing. It is important to check with the delivery service to see if there is a mix-up. In most cases, the package should be returned or redirected to the correct address.

If you cannot find a delivery on your account, it's possible that the order has not been fully processed or there may be an issue with your account settings. We recommend checking your email for any confirmation or tracking information regarding the delivery. If the problem persists, please refer to the most up-to-date contact information available on this page for further assistance.

If you see monthly payments to Amazon that you're unsure about, they may relate to subscriptions such as Amazon Prime, Amazon Music, or Kindle Unlimited. We recommend checking your account's order history or subscription page for detailed information on your payments.