Amazon UK Customer Service Issues

I made four purchases on December 4th that are not showing in my online account details. There is an issue with one of those orders. I believed I ordered two Wrapples toys for my granddaughters for Christmas, but instead, four of them arrived today, all with battered boxes. There was no invoice, and the address on the label suggests they were sent directly from China. I wouldn't have purchased them this way as they may be fakes. I thought I was safe ordering through Amazon, as I have never had a problem with the many items I've ordered before.

Hello! I placed an order yesterday with Order # [redacted]-[redacted]. I need to change the delivery address because I won't be available at the current address on Monday, the day the item is set to be delivered. I chose Expedited Delivery for Monday's delivery date. Current Addresses: 1) SAXTOURI 70 2) EMMANOUIL STAI 3-7 PIRAEUS, GREECE [redacted] New Delivery Address: PANDOSIAS 46 LABRINI, GREECE [redacted] Please let me know the estimated delivery time after changing the address. I want to ensure delivery on Monday, as specified in my order. If delivery is unsuccessful, kindly advise on the procedure and the delivery company in Greece so I can arrange to pick up my order from their nearest work station.

Dear Amazon Team, I hope you had a great Christmas and wishing you all the best for the New Year. I'm having trouble with my account under [redacted] Unfortunately, my account has been frozen as I have had difficulty proving my identity to you despite all my efforts. I received an email from you regarding address verification and necessary documents which I promptly sent over. However, a significant order, including Christmas presents like vinyl records, is now overdue since the expected delivery date has passed on the 10th. I've already submitted various scanned documents to verify my identity like my passport, PIP claim with address, bus pass, birth certificate, and a utility bill. Although I understand the need for caution with new accounts, it's frustrating not to have resolved the issue yet. I enjoy shopping online, especially for vinyl records, and the continual freezing of my account after each attempted purchase is causing a lot of inconvenience and missing out on deals, especially during Black Friday. I urge you to address this matter promptly without requesting the same documents again. The funds are available in the account, and the mentioned Christmas presents are eagerly awaited. Your swift and clear assistance is greatly appreciated as the current situation is quite perplexing and inconvenient. I rely on online shopping due to mobility issues, and Amazon has been a great help until this account lock issue. Thank you for your attention to this matter, A J Clegg

I encountered a page with payment method options while placing an order. The order summary listed shows different prices for items and mentions VAT. The total cost is not displaying correctly, and it seems there might be an issue with the Amazon website.

Hello, I placed an order expecting it to arrive between the 7th and 10th of December, but it hasn't arrived yet. I contacted the seller, and after providing my full address, I haven't received any updates since yesterday. I urgently need the item as it's a gift required by tomorrow. This delay is disappointing, especially since it's not the first time I've experienced delivery issues with Amazon. I'm frustrated because there is no tracking number available, the seller is unresponsive, and the post office cannot assist without a tracking number. The lack of information is causing a lot of frustration. Thank you, Joanna

Order Number: [redacted]-[redacted] Product: Philips Lumea Essential SC1983/00 IPL Hair Removal I placed an order on approximately November 26th. Due to my expired card, I received an email stating that the order was declined. After updating my card, the order was automatically processed without my knowledge. When I saw the option to reorder, I mistakenly did so, resulting in two order numbers and two items dispatched. I have returned one item, which you have confirmed receiving. However, the email I received mentioned that the refund would not be issued as it was sent back by mistake. This seems unfair. I kindly request a resolution before escalating the matter further if the refund is not processed promptly. Thank you.

My account has been compromised. Today, I received an email notifying me that the email address associated with my Amazon.co.uk account was changed without my authorization. The old email address was [redacted], and now it has been changed to [redacted] I did not make this change and now I am unable to access my account. I require assistance in reverting the email address back to its original one, or if that is not possible, I would like to close down my account. Your prompt attention to this matter would be greatly appreciated.

My Amazon account got locked for suspicious activity when I was trying to log in a few days back. Even though it was actually me, I couldn't remember my password and made multiple attempts. I managed to log in eventually and tried purchasing a $[redacted] eGift card for a friend in the USA, but the transaction was blocked, and my password was disabled. I promptly changed my password as instructed by Amazon's security email. They removed my bank details and had me re-enter them about four days ago. I was assured a resolution within 1 to 2 business days, but I haven't heard anything yet. I've been struggling to find help and feel neglected. It seems like my issue has been overlooked. Can someone please assist me? My name is William O. Let me know what other information you require.

I placed an order for a DOSLEEPS double mattress with order number [redacted]-[redacted] on the 3rd of December. The delivery was scheduled for Monday, the 10th of December. Despite waiting all day, the delivery did not arrive, and I have not received any updates from Hermes regarding the expected delivery date. Upon contacting Hermes via their online chat on the 10th, I was informed that the parcel was still at the depot and that they would request delivery as soon as possible. However, I have not received any further communication since then. I am incredibly frustrated with the lack of clarity and consistency in the delivery information provided by Hermes. It appears that there has been no progress with the delivery, leaving me unsure of when to expect the mattress. This level of service is completely unacceptable, and I would like to lodge a formal complaint. I urgently need the mattress to be delivered at the earliest convenience.

I am having issues with the carrier iParcel regarding a Christmas present for my daughter, a Cole and Mason pepper mill. Despite contacting Amazon and receiving an email stating the package would likely be delivered the next working day, it has not arrived. I have wasted two days waiting for the parcel. I am frustrated and disappointed in Amazon for using such unreliable carriers. I have always been happy with Amazon's service, but this experience has left me feeling let down. I cannot find a phone number for iParcel or Yodel. I want to cancel the order and receive a refund, along with compensation for the stress caused. The carrier has a terrible reputation for poor service. I have compared their service to Royal Mail, which has been much more reliable. I hope Amazon can address this situation promptly and restore my trust in their service.

On Monday, the 10th, I waited for my order at 2:30. You mentioned a delivery problem, rescheduled it for the 11th - 14th, then said it was returned and promised a credit. I reordered and paid again. Today, your email said it would arrive by 9 pm, but it didn't. I urgently need this walker due to returning my loaned one on Monday. The recurring delays are frustrating, and I am doubtful about reordering from you. Waiting for over a week has been disappointing. I regret not buying from a local store. Your delivery reliability, which I once trusted, has let me down when I needed it the most. Please provide an explanation promptly and assure me of your reliability. Thank you. - Sue Hewitson

Dear Forum Members, I purchased a JQUEEN Six Watch Winders with Seven Storages and Three Quiet Mabuchi Motors on 24 November [redacted] for £[redacted].99. Unfortunately, the item arrived damaged, and despite attempting to return it, the only option offered was a refund. As I bought it during the Black Friday Sale, replacing it would now cost me an additional £10, which I find quite disappointing. Moreover, the item is currently unavailable for purchase. However, I have only received a refund of £[redacted].99 instead of the full amount paid. I would appreciate if someone could clarify why I have not been refunded the complete £[redacted].99 or alternatively, refund the remaining balance or provide a replacement. Your help in resolving this matter would be greatly appreciated. Thank you for your assistance. Best, Ivan Y.

I'm a regular seller on Amazon Marketplace and rely on accessing my account frequently. However, I recently encountered an unexpected issue with 2-step verification when trying to log in to manage an order. Typically, this extra security measure isn't active for me, but now, without access to my mobile phone for the verification code, I'm at a standstill. After reaching out to customer service via email, I was directed to call in to address the problem. However, due to my broken phone, this posed a challenge. After making efforts to borrow a friend's landline, my frustrations grew as multiple attempts with Amazon Customer Services yielded no solution. Despite my extended tenure as an Amazon user, I found myself unable to navigate the issue with the assistance received, ultimately risking the fulfillment of current and future orders. The suggested link and phone number provided for support seemed invalid, and the lack of progress or escalation to a supervisor added to my mounting concerns. I'm hopeful for a resolution to regain access to my account promptly.

I am S.K.Y. from Ranchi, Jharkhand, India. I made a purchase using the mobile number (+[redacted]02) and ordered a gas stove, which turned out to be defective. I requested a refund through customer service, but the pickup staff did not show up at my home for the return. I suggested they wait at the main road for 20 to 25 minutes, but due to heavy rainfall, I was running late. The staff member started using abusive language and threatened me over the phone. His mobile number is +[redacted]44. I am extremely disappointed by this experience and seek justice. If not resolved, I will consider taking further action by going to the consumer court.

I am upset and frustrated because my son ordered a delivery that was supposed to arrive yesterday. However, we received an email saying the delivery was attempted at 14:57. Both my husband and I were home at the time, but no one rang the doorbell or knocked on the door. Although there is a note on the door asking for parcels to be left in the front cupboard, the item was not placed there, even though two other Amazon parcels were left there the same day. The delivery is scheduled to be reattempted today, but I have to leave soon and there is still no sign of the parcel. This has happened before, and I am tired of couriers not following instructions and leaving packages in plain view outside the doorstep. I find this service unacceptable and disappointing, and I hope this issue can be resolved promptly.

Hello Amazon, I am writing to express my disappointment with the delivery service for an Amazon Fire Kids that my husband purchased. The package was left at my front door without any notification, which is concerning given our location at the end of a development with limited security. I urge you to ensure that your delivery drivers are more careful and informed about where and how to safely deliver products. As a customer, I expect that the items I purchase will arrive securely. Thank you, Anna Woodman

My delivery was mistakenly given to the wrong individual. The delivery person needed to ring the doorbell of flat 26 at Carlton House, [redacted]-[redacted] High Road, Ilford, IG1 1TZ, to reach the correct recipient. My daughter, Stephanie R., was expecting the order all day. I am requesting either a refund or for the item to be redelivered. I have authorized your customer service representative to contact my daughter regarding this issue and any future orders to prevent further errors.

I would like to discuss the recent message I received: "Dear Emmanuel Kabalisa, We appreciate you returning the extra item mistakenly sent with your order number [redacted]-[redacted]. Since the additional item was a mistake, we will not issue a refund. Your return has been processed upon receiving the item." When I returned the item, I had mentioned a separate order from Amazon France which had a significant delay in delivery (one month). Therefore, I opted to place a new order with Amazon UK with a different payment. I did not specify receiving a duplicate order from Amazon UK, but I received the Amazon France delivery before the one from Amazon UK. Please proceed with the refund as the payment was for a distinct order with no connection to Amazon France. Thank you for your understanding. Emmanuel Kabalisa

I want to report an issue with my delivery. The tracking ID QA[redacted]59GB shows that my order was delivered to the Royal Mail Haverfordwest Enquiry Office on the 15th of December, but I did not collect it that day. I received an email saying it was collected at 11:01 am on the 15th, which I did not do. Upon visiting the office on the 18th, they stated they did not have my order/item. I have contacted Royal Mail, and they confirmed the delivery to the office but could not provide further information. I need help resolving this quickly. Should I reorder the item in the meantime? Thank you, Alan J.

I am experiencing difficulties accessing my Amazon UK account, which I have had for 11 years. The two-step verification process is prompting me for a code to be sent to an old mobile phone number that was compromised. Unfortunately, I no longer have access to that phone or number. I need to sign in to update my phone number and remove the old one, but I'm unable to do so without the old device. When I contacted Amazon customer services, they suggested creating a new account, but I'm hesitant as I would lose my extensive collection of music downloads. All I am trying to do is log in, update my phone number, and adjust the two-step verification settings. Your assistance in resolving this matter would be greatly appreciated.