How do I cancel an order with Amazon UK?

Cancelling orders can seem daunting and many people don't know where to even start when it comes to Amazon UK. We've tested the steps and laid them out for you below.

Jeff Whelpley is the editor / author responsible for this content.
Jul 12, 2019

Amazon is among the most convenient sites for online shopping. Purchasing products is made easy by just a click. You may buy a product and feel the need to cancel the purchase later. Amazon makes this easy and can be done by just a few steps. It is important to remember that the only purchases that can be modified are those that are yet to be dispatched. Use the following guide to cancel your order with Amazon UK.

• Log into your account and go to 'Your Orders.'
• Tap on the button written 'Cancel Items'
• Mark every product you want to cancel by ticking the checkbox beside the items. You can also cancel the entire order by selecting everything on the page.
• Tap on the 'Cancel Checked Items' after you are done.
• Amazon will send a confirmation message to your email once you are through with the process.
• Visit your Amazon account to double-check that you have successfully canceled every order.

Orders that are sold by a market place seller can only be changed within thirty minutes. You are, however, allowed to make a request asking for cancellation by tapping on the 'Contact Seller' button. Locate the drop-down menu which has the 'Cancellation Request' link.

The 'Contact Seller' option is not available for orders that have entered the dispatch process. You are nonetheless free to cancel products which are in this stage fourteen days after you receive the products.

Orders that are directly dispatched from Amazon cannot be changed. You can refuse to take the products initially purchased or return it when delivered. has a Returns Support Centre for customers who want to do this. Contact the seller for more information if the purchase that was dispatched directly from a seller cannot be changed.

How To Contact Market Place Sellers

Third-party sellers can be contacted prior and after placing an order.

• Go to 'Your account' button found on the right side of the page.
• Locate the 'Your Orders' option right below.
• Scroll down and look for the order.
• Click on 'Problem With Order Button.'
• You will be redirected to a page that displays various issues with orders i.e., damaged or defective item or request for a refund. There is an area where you can write your comment.
Sellers often reply within forty-eight hours.

Contacting a Market Place Seller Before Placing an Order

• Look for the Product Detail Page and tap on the name of the seller.
• Go to the next page and move your mouse to the top right side. You will see the 'Ask a Question' button.
• Spot the contact form which you are required to fill.
• Amazon has a Seller Communication Center through which your message to the seller will be conveyed.
• Wait for your response, which will come within forty-eight hours.

Contacting a Seller After placing an Order

• Click on the 'Your Orders' button.
• Navigate the page to find your order and click on the 'Invoice' button. You will locate it on the right side of the page.
• Find the drop-down menu and click on 'Request invoice.'
• Wait for an email from the seller within two business days.

EU customers can cancel purchases whenever they want. Cancellation of products should be made within fourteen days after purchase. This rule applies to every item apart from digital products. This includes digital music, video games, audio, DVD, sex and sensuality items and software products that have been unsealed. Print out a custom made return label for the products you initially purchased, citing a simple reason like 'I changed my mind about buying this item.' does not take back returns that are delivered by hand. Customers are encouraged to use a recorded delivery service. The customer covers the return costs unless Amazon damaged the item, sent a defective product, or made an error during the delivery.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I cancel an order with Amazon UK?

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