How Do I Request a Refund to a Gift Card from Amazon?
Amazon gift card refund, Amazon refund, Amazon return
If you need to return something you bought with an Amazon gift card, you need to know how to get your gift card refunded. Keep reading to learn about Amazon's policies and procedures regarding refunds and gift card purchases.
Amazon's Return Policy
For the most part, you can return any Amazon item for a full refund if the return is made within 30 days of delivery. However, pharmacy items, grocery items, downloaded software, apps, videos, music, gift cards, flammable liquids, live plants, pet food, tickets, and Amazon Luna items are not eligible for return. You can return Amazon Renewed items, baby products, and items purchased from your Amazon Birthday Gift List or Custom Gift List for a refund within 90 days. You have 100 days for mattress returns. You have 180 days to return wedding registry items. You have 365 days to return Amazon Elements, Wickedly Prime, Mama Bear, Happy Belly, and Presto purchases. The normal return window is usually extended during the holidays. Items that are covered by warranties have their own return windows spelled out in those warranties.
All items must be in their original condition to qualify for a refund. Certain items, such as video games, DVDs, and CDs, must be in their original, unopened packages.
If you return your purchase outside the return window in its original condition, you can still get a refund of 80% of the original price. If you return a DVD, CD, VHS tape, record, or cassette after opening the package, you can only get a 50% refund. If your return is damaged or used, your refund will be 50% of the original price or less.
Amazon will issue refunds to whatever qualifying method you choose. You will get the chance to choose to have your gift card refunded when you make the return. You should receive your refund just a few hours after Amazon receives the return.
How to Return Something to Amazon
To return something to Amazon, follow these instructions:
- Go to Amazon's home page.
- Sign into your Amazon account.
- Go to Your Orders.
- Click on Return or Replace Items.
- Click on the item you want to return.
- Select the Refund option.
- Choose the gift card option.
- Print out your return authorization and return shipping label.
- Pack up the item you are returning.
- Attach the shipping label.
- Ship the item back to Amazon.
If you return something to an Amazon third-party seller, the seller will review your refund request before issuing a refund.
Contacting Amazon
If you have any questions about your return, contact Amazon customer service. You can contact them by email, help forum, chat, or phone.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Amazon Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.