How Do I Recover My Amazon Fresh Email and Password?
In a nutshell: Finding out that you can't remember your Amazon Fresh login information when you go to order some groceries is really annoying. Not only do you have to go through the account recovery process, but you can't get groceries delivered until you do. To learn how to recover your Amazon Fresh login information, just keep reading.
Introduction
Finding out that you can't remember your Amazon Fresh login information when you go to order some groceries is really annoying. Not only do you have to go through the account recovery process, but you can't get groceries delivered until you do. To learn how to recover your Amazon Fresh login information, just keep reading.
What You'll Need
Your Amazon Fresh login information is the same as your login information for Amazon itself. If this does not help you remember the information you need, follow the instructions below.If you need to call an Amazon representative for help regaining access to your account, scan your government-issued photo ID first, as it may be requested as a means of proving that you are who you say you are. You should also have the credit or debit card you use for Amazon payments on hand, as the representative may ask you for the last four digits to verify account ownership. For the same reason, it's also a good idea to have any recent order numbers on hand, as well as your Amazon billing address.
Go to the Amazon password assistance page.
Amazon password assistance page
If you cannot remember your password or email address, or if you no longer have access to the email address associated with your Amazon account, skip to step 7.
Enter the email address associated with your Amazon account and press the "Continue" button.
Check your email for a special one-time password from Amazon.
If you cannot find the email, check your Spam folder.
Enter the one-time password in the space provided, and click the "Continue" button.
Enter a new password for your Amazon and Amazon Fresh accounts and verify it.
Use your new password to log into your Amazon Fresh account.
Do not proceed with further steps.
Go to the Amazon home page.
Amazon home page
If you cannot remember the mobile phone number associated with your Amazon account, or if you no longer have access to that phone, skip to step 17.
Click the "Hello, sign in" link in the navigation bar at the top of the screen.
Click on the "Need help?" link under the "Continue" button.
Click the "Other issues with Sign-In" link.
Choose the "I forgot my password" option.
Enter the mobile phone number that is associated with your Amazon account.
Check your text messages for a special one-time password from Amazon.
Enter the one-time password in the field provided, and click "Continue."
Enter a new password for your Amazon and Amazon Fresh accounts and then verify it.
Use the password you just chose to log into your Amazon Fresh account.
Do not proceed with further steps.
Call an Amazon customer service representative and ask for help regaining access to your account.
Amazon customer service
Provide whatever information and documents the representative requests to prove your identity and account ownership.
Conclusion
The Amazon customer service call center is open 24 hours a day, seven days a week. However, it is probably best to call during normal business hours, as other departments may need to be brought into the conversation about regaining access to your account.
Further questions?
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