How do I recover my Amazon account?

In a nutshell: If you are locked out of your Amazon account, there are steps you can take to regain access. Start by locating the "Account Settings" page and reading the information about why you can't log in. If needed, reset your password and contact customer service for further assistance. By following these steps systematically, you should be able to access your account again soon.

Jeff Whelpley is the editor / author responsible for this content.
Feb 23, 2024


Getting locked out of your Amazon account when you're trying to log in so you can order something can feel frustrating. The good news is that there are several options that can help you get back into your account. Some you can try on your own, or you may need to contact a member of the Amazon team directly.

Locate the "Account Settings" Page

Do an internet search for "Amazon account settings." Look for the Amazon page with the heading that says, "Account Settings - Amazon Customer Service." Click on this link.

Find the Log-in Assistance Page

Once you click the previous link, you'll be directed to an "Account Settings" page. Scroll down until you see a line that says, "Why Can't I Log into My Account?" Click on its corresponding ">."

How do I recover my Amazon account? (Step 2)

Read the "Why Can't I Log into My Account" Page

Read the information on the "Why Can't I Log into My Account" page. It pertains to your email address, cell phone number, and password and how you can go about entering each one correctly.

How do I recover my Amazon account? (Step 3)

Reset Your Password

If you're entering all the information correctly, you may need to reset your password. On the previously mentioned page, scroll down until you get to the "Reset Your Password" link under the "Password" paragraph, then click the link.

Read the "Reset Your Password" Page

The "Reset Your Password" page offers valuable details about how to reset your password. Read through this information.

How do I recover my Amazon account? (Step 5)

Go to the "Password Assistance" Page

Number 1 on the "Reset Your Password" page has a "Password assistance" link. Click on this to go to the "Password Assistance" page.

Try to Enter Your Information

Enter your email address or cell number on the "Password Assistance" page. If you don't know this information as it pertains to your Amazon account or the details aren't properly working, please move on to the next step.

Find the Customer Service Page

If logging into your Amazon account by entering your email address or phone number isn't working, click on the "Customer Service" link on the "Password Assistance" page.

How do I recover my Amazon account? (Step 8)

Try and Gain Access to Your Account

Clicking on the link will bring you to an "Account & Login Issues" page. Answer question 1, which states, "What can we help you with?" If you click on "I forgot my password," it will pull up information about how to try and reset your password. Try this information to gain access to your account.

How do I recover my Amazon account? (Step 9)

Answer "My password isn't working"

If you've tried everything under "I forgot my password" and you still can't gain access, you would enter "My password isn't working" since you already have an Amazon account.

How do I recover my Amazon account? (Step 10)

Contact Customer Service

Selecting "My password isn't working" displays a phone number for how to contact customer service if you're in the United States or Canada or you're international. Call Amazon customer service.


If you can't get into your Amazon account, don't panic. Take things step by step until you come to a resolution. Before long, you should be able to access your account once again.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I recover my Amazon account?

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Asked 5 years ago
Updated 5 months ago
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Amazon Recover Account
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