How Do I Unlock My Amazon Account?

Ensure you have an Amazon account already created. Use your email address or mobile number to unlock your Amazon account. Use that same email/number with a new password. Answer the security questions. Verify your identity by logging in to your account with your username, password and security questions. Enter the code that will be sent to you and click Next. Click Save to update your password.

Amazon has many great features and benefits for its users, but sometimes, things can go wrong with an account — you might be locked out of your account. If you want access to your Amazon account, you can go through a process called retrieving your password. Here are the steps to unlock an Amazon account.

1. Go to Amazon's Website and Sign In

If you have an Amazon account, but it is locked or disabled, the first thing you should do is visit your Amazon account. Enter the email address and password you used when you registered your account. If the password you entered is incorrect, try changing your password to something else. Then, try again to log in.

2. Enter an Email Address

When prompted, enter an email address that can receive a text message. This is key if you ever lose access to your Amazon account and need to reset it with a security code sent to your phone. By giving Amazon a mobile number, it can verify that the account holder is the account owner.

3. Verify Your Identity

If you haven't verified your identity by answering a security question, Amazon will prompt you to do so. This process requires you to either log into your Amazon account using your email address or phone number — the same one that is associated with the account — or by uploading a picture of an ID document (such as a driver's license). Once that step is complete, you'll be asked to verify the email address or phone number associated with your account. Once you verify the information, enter a new password and confirm it.

4. Enter the Security Code

Scroll down and enter the security code you received in the Security Code field. Then, click on the button that says Send Code. You will receive an email shortly with instructions on unlocking your Amazon account. Then click Continue.

5. Additional Information

You will be asked to provide additional personal information, including your name (as it appears on your Amazon account), security answers and more. The data must match what is already on file for your account to verify that you are the owner of the account. After completing these steps, your account should be fully unlocked and accessible.

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