eBay Customer FAQ

It sounds like there was an error with your order. You should review your order details and contact the seller to resolve the issue. They might need to send the missing items or provide a refund.

If a seller has misrepresented an item by listing it as a specific brand but it turns out to be a counterfeit, this is against eBay's policies. You should open a return request through eBay, stating the reason as "item not as described." eBay’s Money Back Guarantee may cover you, ensuring you get a refund if the item is fake or the seller is uncooperative.

Para reportar que tu cuenta de eBay ha sido hackeada, entra a la sección de ayuda y seguridad de eBay. Busca la opción de "Reportar un problema de seguridad de la cuenta" y sigue las instrucciones. También cambia tu contraseña inmediatamente y revisa si hay transacciones no autorizadas.

If you've received an incomplete order, the first step is to contact the seller directly through eBay's messaging system to resolve the issue. If the seller does not respond or provide a solution, you can open a request for assistance through eBay's Resolution Center to potentially receive a refund or a replacement for the missing parts. There is a link to the most up-to-date contact information right here on this page.

If you haven't received an item you purchased on eBay, you can report it to the seller within 30 days from the estimated delivery date. Go to your Purchase History, select "More actions" next to the item, and click "I didn't receive it". The seller has 3 days to provide a solution. If the seller doesn't respond or you're not satisfied with their response, you can ask eBay to step in and help. They'll review the case and usually get back to you with a resolution within 48 hours. If the item was covered by eBay Money Back Guarantee, you'll obtain a refund if your case is resolved in your favor.