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eBay Customer FAQ

Top Answers & How-to Guides

How do I Contact eBay Customer Service?

The question we are asked most often is about how to talk to eBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Add Categories to My eBay Store?

Reaching customers and selling items is the goal of having an eBay store. Setting categories for store items listed is the easiest...

How Do I Report an eBay Scam?

If you believe you have been a victim of fraud on eBay, you should report it to eBay. If the problem was related to an item you paid...
Ask any question you have about eBay customer service, get an answer now.

Recent eBay Customer Questions

I purchase a phone and didn't receive all the parts? Can someone call me? Order No. 07-11705-81151

If you've received an incomplete order, the first step is to contact the seller directly through eBay's messaging system to resolve the issue. If the seller does not respond or provide a solution, you can open a request for assistance through eBay's Resolution Center to potentially receive a refund or a replacement for the missing parts. There is a link to the most up-to-date contact information right here on this page.
Asked Jun 20, 2024 8:03 PM

how do i obtain a refund from a seller in the US that has not been received

If you haven't received an item you purchased on eBay, you can report it to the seller within 30 days from the estimated delivery date. Go to your Purchase History, select "More actions" next to the item, and click "I didn't receive it". The seller has 3 days to provide a solution. If the seller doesn't respond or you're not satisfied with their response, you can ask eBay to step in and help. They'll review the case and usually get back to you with a resolution within 48 hours. If the item was covered by eBay Money Back Guarantee, you'll obtain a refund if your case is resolved in your favor.
Asked Jun 20, 2024 6:30 PM

I returned an item on June 13 to the seller, I have not received a refund

Once you return an item to the seller, it's up to the seller to notify eBay that they received the returned item. Once they do this, eBay will step in to finalize the refund process. If the seller doesn't confirm that they received your returned item after a reasonable amount of time, you can ask eBay to step in and help. Note that the refund process can take up to 5 business days to appear in your account, depending on your payment method. It's advised to communicate with the seller to ensure a smooth refund process.
Asked Jun 19, 2024 1:14 PM

My account is permanently suspended

We understand your concern. Unfortunately, a permanently suspended account means eBay has taken this action due to a serious violation of eBay's policies, such as fraudulent activity. The decision to suspend an account is final and cannot be reversed. It also means you cannot create a new account. While we understand this can be frustrating, these rules are put in place to ensure trust and safety on the platform for all eBay users.
Asked Jun 7, 2024 9:48 AM

What do I do with a seller that refuses to communicate at all. I have tried to contact him for a couple of week to no avail.

If a seller on eBay is not responding, you can report the issue to eBay. Go to the Resolution Center, select "I haven't received it" if you've not received an item, or "I received an item that does not match the seller's description" if you've received an incorrect item. Enter the item number and click "Continue." Follow the on-screen prompts. If the matter is not resolved within 3 business days, you can ask eBay to step in and help. Remember, it's always essential to communicate through eBay messages to validate your claim.
Asked Jun 6, 2024 8:14 PM

Help me with my eBay customer service issue

Gift Cards

How Do I Use My eBay Gift Card for My Purchase?

If you have an eBay gift card, you need to know how to use it to make a purchase. The procedure is very simple. On the payment page,...

What Do I Do If My eBay Gift Card Balance Won't Load?

If you tried to use eBay's gift card balance check tool and it either couldn't locate your gift card, showed a low balance, or just...

How Do I Send Someone a eBay Gift Card?

eBay is a major online shopping site, and a gift card can help someone finally get that item they have been searching for. eBay does...

How Do I Check the Balance on My eBay Gift Card?

If you have an eBay gift card, you want to know how much is on it to plan your next purchase from the online shopping site. You can...

How Do I Request a Refund to a Gift Card from eBay?

Log in to your eBay account and go to Gift Cards in My eBay to request a refund to a gift card. Click the link for the gift card you...

How Do I Buy a Gift Card from eBay?

Shoppers can purchase eBay gift cards from any one of dozens of stores that carry the cards. Visit eBay's Gift Card page and click...

eBay Account

How Do I Add Categories to My eBay Store?

Reaching customers and selling items is the goal of having an eBay store. Setting categories for store items listed is the easiest...

How Do I Report an eBay Scam?

If you believe you have been a victim of fraud on eBay, you should report it to eBay. If the problem was related to an item you paid...

How Do I Close My eBay Account?

Closing your eBay account is a pretty straightforward process, but there are a few things you should know before you get started. Ensure...

How Do I Change My eBay Address?

We all move or change homes occasionally. Therefore, we need to update our addresses on various platforms, especially retail platforms...

How Do I Cancel an eBay Return?

eBay is a fantastic market place that allows you to buy and sell many products. If you've previously asked for a returns request from...

Can You Open Another eBay Account After Suspension?

eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify why...

Can I Open Another eBay Account After My First Account Was Suspended?

eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify why...

How Do I Recover My eBay Account?

Many eBay sellers want to start using their accounts again after they haven't been active for months or years. It makes sense to use...

Are You Allowed to Have Two eBay Accounts?

With many people relying on eBay for their online shopping needs, the need for multiple accounts becomes inevitable as sellers and...

How Do I Reset My eBay Password?

Your eBay password should be changed regularly for security purposes whether you are a buyer or a seller. However, if you forgot your...

What Do I Do If My eBay Account Is Suspended?

Having an eBay seller can be a great way to earn some extra income, however you may find your account restricted for any number of...

What happens if your eBay account is suspended?

Suspensions can happen, even within eBay. Don't fret, you came to the right place. Follow this easy guide to help appeal your suspension...

How Do I Report a Seller on eBay?

With so many sellers and so many buyers, someone is going to try and take advantage of someone else. More often than not, it is sellers...

What Do I Do If There's a Fraudulent Charge on My eBay Account?

eBay, much like many online companies, has had a few security breaches over the years. If you notice a fraudulent charge on your eBay...

How do I dispute an eBay purchase?

If you noticed a fraudulent charge or even if there's a charge for something you did not want that you purchased on eBay, you are in...

What payment methods are accepted on eBay?

eBay accepts several payment methods to provide buyers and sellers with flexibility and convenience. The accepted payment options include...

What is eBay's return policy?

eBay's return policy allows buyers to return items within a specified timeframe if they are not as described or if they arrive damaged....

Order Issues

What Do I Do If I Have Not Received My Order from eBay?

Most purchases you make on eBay will be covered by the companies money back guarantee. The guarantee means that if you don't receive...

How Do I Cancel My eBay Order?

You can cancel your order on eBay by logging in and selecting cancel order under your purchase history. Try to cancel your order as...
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