The question we are asked most often is about how to talk to eBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I’ve not been refunded for returning an item to a seller
If you haven't received a refund for a returned item, it's important to check the return policy of the seller and ensure the item was returned within the specified timeframe. Keep an eye on the tracking information to confirm the seller received the return. Refunds can take a few days to process after the seller confirms receipt of the returned item. If it has been longer and you still haven't received the refund, we recommend checking the specific return details in your eBay account or looking at the resolution options available to you.
Asked Feb 5, 2025 1:25 PM
How can I contact eBay by telephone
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jan 13, 2025 5:03 PM
how do i talk to a live person about a problem i have with a broken item received
To speak with a live person regarding a problem with a broken item you received, please refer to the link available on this page for the most up-to-date contact information.
Asked Jan 11, 2025 3:29 AM
I have a problem logging into my account, I haven't logged in for a long time and it's currently telling me that such an account doesn't exist.
If you're unable to log into your eBay account and it's indicating that your account doesn't exist, it may be due to account inactivity leading to deactivation. Ensure you're using the correct email and password. If you've forgotten your login details, you can try to reset your password. If you still can't access your account, there is a link to the most up-to-date contact information right here on this page to assist you further.
Asked Jan 8, 2025 10:18 AM
I cannot verify my account as the phone number that ebay give to ring is not recognised
We understand that account verification can be frustrating. If the phone number you received is not recognized, it may be best to refer to the most current contact information available on this page. This will ensure you have accurate details for reaching eBay's support team.
We look to the eBay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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