eBay Customer FAQ

We recommend reviewing your transaction history to confirm the duplicate payment. If you find a duplicate charge, please follow the eBay refund process. Start by going to your purchase history, selecting the item, and following the prompts for requesting a refund. For payments made through PayPal or another payment method, you may need to initiate a refund directly through that service. If further assistance is needed, please refer to the most up-to-date contact information available on this page for support.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use it to reach out to eBay for assistance with your billing issue.

To recover an old eBay account, you should try to reset your password using the email associated with that account. Look for the “Forgot Password?” link on the sign-in page. If you can't access the email or the account is permanently closed, follow the specific recovery instructions provided on eBay's website. Creating a new account does not transfer your old account's information, including bids or money. It is important to resolve issues with the old account for a smooth experience. Check the FAQ for further details on account recovery steps.

To report a missing item on eBay, you should open a request through the "Resolution Center." Sign in to your eBay account, go to the Resolution Center, and follow the prompts to provide details about the missing item. Be sure to gather any necessary information, such as the item number and transaction details, to assist in the process.

If your eBay account has been blocked, it could be due to several reasons such as a policy violation or security concerns. To address this, check for any notifications or emails from eBay explaining the issue. Carefully review eBay’s policies to understand potential violations. Follow the instructions in the notification to resolve the problem, which may include providing additional information or documentation. You can also find steps to address account blocks by reviewing the relevant section on this page. For the most up-to-date contact information, there is a link right here on this page.