How Do I Reset My eBay Password?

Your eBay password should be changed regularly for security purposes whether you are a buyer or a seller. However, if you forgot your password, it is easy to retrieve it. Just follow the instructions provided above to reset your password or change it to a new one. Keep in mind that you will need to verify your identity in any case by either receiving a text message on your phone or by email. In addition, if you already tried to change your password over five times without any luck within 24 hours, you will have to wait at least 24 hours before you will be able to try again.

How do I reset my eBay password?

Whether you are a buyer or a seller, it is important to reset your eBay password regularly to keep your account secured and hacker free. In this article, you will learn how to change or reset your eBay password for security reasons or to get back into your account.

If You Have Forgotten Your Password, Here's How to Reset It

We all been guilty of forgetting our password at one time or another; fortunately, it's easy to reset your password on eBay. Start by visiting eBay's website and navigate to the login page. Once there, select the "Reset Password" button located at the bottom of the page. For security purposes, your identity must be verified first, before you can change your password. Choose whether you want to verify your identity by email or by text message. If you choose to receive an email but haven't received the message, after waiting at least five minutes, check your junk or spam folder since some mail often gets redirected mistakenly. After checking your spam folder, without any luck, try resending the email before contacting a support agent for assistance. If you have received the email, click the link provided and you will be taken to a page where you can submit a new password of your choosing. Remember to also use your new password to login to the eBay mobile app as well.

If You Need To Change Your Password, to Secure Your Account, Follow These Instructions

Use your current password to login to your account then select "Change Your Password" located at the lower part of the page. This can also be done by going to your account in "My eBay" and following these steps:

  1. Click on "Sign in and Security".
  2. Next to password, select "Edit".
  3. Enter your current password and then the new password you would like to use and click "Submit".

Note: You will also use the new password to login to your eBay app on your mobile device.

Troubleshooting Tips If You Are Having Problems

After trying the above steps, if you are still experiencing difficulty resetting or changing your password, here are some troubleshooting tips you can try:

  • Check your Caps Lock to make sure they are off before typing in your new password
  • Clear your cookies and cache
  • Make sure your browser isn't populating the password field automatically with an old password. If it is, then trying manually typing your new password in, or go to your browser settings and turn off auto-fill.

Note, if you tried changing your password more than five times within a 24 hour period, you will need to wait at least 24 hours, before trying to change it again.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Reset My eBay Password?

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