How Do I Request a Refund to a Gift Card from eBay?

Log in to your eBay account and go to Gift Cards in My eBay to request a refund to a gift card. Click the link for the gift card you used for your purchase, then click Request Refund. Type your reason for requesting a refund into the box and click Submit. You will receive an email confirming that you have submitted your request.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

You can use your gift card to purchase just about anything on eBay. If you're dissatisfied with an item you bought from an eBay store, you may be able to return it and get a refund. Follow these steps to request a refund to a gift card from eBay after your purchase.

1. Log In to Your eBay Account

Log in to your eBay account, find the item you purchased and click on Details. This will take you to a page that includes the seller's information and other details about the transaction, such as shipping information, returns and exchanges.

2. Select Request a Refund From the Menu That Appears

Go to the Account tab, select My Account, then select Resolution Center. Choose gift cards on the left side of the page. You can see any gift cards associated with your account and request a refund.

Once you get to the Receive Refund screen, you will see instructions on what information you need to complete for your refund request. A list of items eligible for a refund will appear on the next screen.

3. Provide Your Details

To request a refund to a gift card for the items you purchased from eBay, provide your name, email address and the transaction ID in your request. Be sure to include your order number (if available).

4. Attach a Note Explaining Why You Want a Refund

Click on the View button next to the listing where you would like to request a refund. Next, select Request Refund at the bottom of the page. You will receive a prompt to fill in information about why you want a refund for the items purchased with your gift card.

Explain why you want a refund and attach a note to your request. Enter the amount you originally paid, the seller's name and the item number, including any details about their refund policy in the form field.

5. Enter Your Gift Card Number To Begin the Process

Enter your Gift Card number. If you accept the terms and conditions, click 'Next' to continue with the claim request process.

6. Click Request Refund

Click My eBay and then choose the Payment tab. Select the payment option that you used to purchase the item. Click on the gift card associated with this purchase. Select and submit your request.

7. Package and Return Your Items

You must return the item to the seller in its original condition, unused and unopened in its original packaging. You are responsible for all postage costs associated with returning your eBay purchase.

8. Check Your Email for Confirmation

Once you complete the refund process and receive confirmation of your refund, eBay will email you letting you know that it has processed your request.

Once eBay approves it, it will return the funds to your account or the gift card you used for payment. You can check the status of your refund request by going to My eBay and then Purchase History.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Request a Refund to a Gift Card from eBay?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Request a Refund to a Gift Card from eBay? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 790,409 times
Request a refund to a gift card from eBay
Ask for a refund to a gift card from eBay

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!