How Do I Check the Balance on My eBay Gift Card?

If you have an eBay gift card, you want to know how much is on it to plan your next purchase from the online shopping site. You can find out your card balance online by logging into your account and using the eBay gift card balance inquiry page, or you can find out how much is on the card by calling customer support and providing your 13-digit redemption code to the representative.

Christian Allen is the editor / author responsible for this content.
Jan 23, 2023

Holidays, birthdays or other special occasions usually mean someone may give you a gift card. If you're an eBay shopper, and receive an eBay gift card, you want to know how much is on it so you can plan your next purchase. How do you check the balance on your eBay gift card? You can learn more about eBay payment options and how to use them by calling customer support here, and below are ways to check your eBay card balance.

Checking Balance on eBay Gift Card

There are two primary ways to check the gift card balance on an eBay card: online or via telephone.

Online Inquiry

To check the balance of your eBay gift card online, do the following steps:

  1. Open Google, Bing or another search engine on the computer.
  2. In the search bar, type check balance of eBay gift card, then click the link that takes you to the gift card page.
  3. Log into your account or create a new one.
  4. Enter the redemption code in the search box. This will be a 13-digit number found on the back of the gift card. Currently, eBay does not have a digital purchase option due to a rework of the digital card process, but if you received a digital card in the past, the 13-digit number will be in the email regarding the electronic gift card.
  5. Click the check balance button to see how much is on the card.

Telephone Inquiry

eBay gift cardholders can also find out how much is still on the card by calling customer support here or contacting the phone number listed on the back of the plastic card (or calling the number listed in the email for electronic cards when these were available for purchase). When calling customer support, provide the 13-digit redemption code to the representative who will be able to get your balance information.

Knowing your eBay gift card balance helps when making bids on certain items or purchasing them for items that are not open for bidding. To learn more about eBay gift cards, contact customer support here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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