How do I dispute a charge with Amazon?

In a nutshell: If you notice suspicious or unauthorized transactions on your Amazon account, it is important to determine the reason for the charges and take action to resolve the issue. You can contact the seller directly to remove unknown charges without involving Amazon, providing them with necessary information such as order ID, transaction amount, and date. If response times are slow, you may have to wait before escalating the issue. It is also important to protect your account by verifying unfamiliar transactions and taking steps to ensure sellers are not committing fraud. You can file a dispute through Amazon's customer service page and initiate the removal process. If needed, you can contact Amazon via phone or live chat for further assistance.

Jeff Whelpley is the editor / author responsible for this content.
Oct 26, 2023


Suspicious or unauthorized transactions are common and can happen for various reasons. Whether a charge is intentional or due to a technical glitch in Amazon’s payment system, you must determine the reason, especially if you aren’t responsible for the transaction.

Initiating contact with a seller is necessary to remove unknown charges without involving Amazon. Confidential information such as an order ID, transaction amount and date is mandatory. Since response times vary, you may have to wait at least several business days before starting another dispute or taking a more aggressive approach by escalating your inquiry.

What You'll Need

While not all unusual charges are fraudulent, you must verify the source of an unfamiliar transaction and work to resolve the issue. However, it would be best to protect your account by taking action to ensure a seller isn’t committing fraud using the payment information stored in your account. Follow several steps to file a dispute and initiate the removal process.

Sign in to your Amazon account and access the customer service page.

Ensure that you use your existing credentials to view the customer self-help dashboard. If you’re signed in to another user’s account, sign out and then access the drop-down list in your account.

How do I dispute a charge with Amazon? (Step 1)

Access the customer service section in your account.

Click the link to start a transaction dispute using Amazon’s self-help option. You can view several common issues after clicking the "Help with something else" button.

How do I dispute a charge with Amazon? (Step 2)

Choose the Payment, charges or gift card option.

You will see another page that displays options relevant to specific account issues. Since your dispute is related to transactional activity, you must select the option that fits your situation.

How do I dispute a charge with Amazon? (Step 3)

View your customer transaction history.

Find the charge and click the link associated with the order. You may have to scroll depending on the date of the transaction and find the purchase number.

How do I dispute a charge with Amazon? (Step 4)

Find the unauthorized transaction or charge.

You will see a list of past orders and a specific number that identifies the completed transaction. Click the link to access the merchant’s product page, and file a claim to dispute the charge.

How do I dispute a charge with Amazon? (Step 5)

Send your dispute to the seller.

After submitting a dispute, you may have to wait at least one week to receive a response from the seller. You may also have to escalate your claim by reporting fraud activity if the charge remains in your transaction history. In this case, contact your bank or creditor about the situation for help removing the charge from your account.


Amazon provides their customers with quality service they can trust to get unauthorized charges removed. If you need further assistance resolving a suspicious transaction, you can use one of three contact methods to communicate with an Amazon representative.

Contacting the customer service department via phone is the best method to get assistance. You can speak with an expert about problematic system issues or work with a professional technician who can troubleshoot server errors in a short period. If you prefer to use an alternate method, live chat is an efficient way to initiate real-time communication.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I dispute a charge with Amazon?

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