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Netflix Member Services

Phone Number & Getting a Rep

Netflix Member Services number

888-357-1516
Toll-free·Calls Member Services· See main phone number & contact info
Q:

How do I talk to a human at this Netflix number?

A:Press 2, then wait.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Netflix Member Services?

A:The average hold time is 2 minutes and 14 seconds. The longest hold times are on Saturday, and the shortest are on Thursday.

All Netflix customer service contact information

This is the #4 most popular Netflix phone number out of 5. Click above to go back to the main customer service number and other contact information, including Netflix email addresses, twitter handles, and live chat options.

More Netflix Customer Phone Numbers

Customer Service

800-585-8131
Main phone number · Toll-free · 24 hours, 7 days · Calling this Netflix number should go right to a real human being · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

Account Access

888-638-3549
Toll-free · 24 hours, 7 days · Press 0 at each prompt. · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

New Customers

866-579-7172
Toll-free · 24 hours, 7 days · Calling this Netflix number should go right to a real human being · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

Hacked Accounts

844-505-2993
Toll-free · 24 hours, 7 days · Direct to a human · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Netflix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 2, then wait.
Here is how our research team describes the way the Netflix phone system greets you:  Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
Below are some clips we've found from Netflix's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Netflix. For English, press one or stay on the line.
For faster service, log in to net lix dot com and find the six digit service code located at the bottom of any net flix dot com web page. Enter your service code now."
Excerpt from a call with Netflix
Tuesday, May 27, 2025 5:11 PM

They may ask you to say or enter information

"Welcome to Netflix. For English, press one or say on the For faster service, log in to netflix dot com and find the six digit service code located at the bottom of any netflix dot com web page."
Excerpt from a call with Netflix
Wednesday, August 14, 2024 5:00 PM

What are the hours and when should I call?

Netflix operates the call center for this 888-357-1516 phone number 24 hours, 7 days.  The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 7,343 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netflix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netflix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Netflix is Sunday. The most busy day to call Netflix is Friday.  Again, this is based on a sample of 7,343 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Saturday, which is 76% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Thu
Shortest
Fri
Sat
Longest

The best time to call

In summation, the best day to call Netflix is Thursday.  It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Netflix staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why call this Netflix number?

Below is a sample of recent calls to Netflix, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized payment issue: Yeah. I have an unauthorized payment from Netflix on my bank account.
Taken from a call on Friday, June 13, 2025 11:41 AM
Technical issue with app: Every time I go into the Netflix app and I press it, this whole screen goes blank.
Taken from a call on Friday, June 13, 2025 12:17 AM
Update payment method: I logged on to my Netflix account to change my card number because my card got hacked.
Taken from a call on Thursday, June 12, 2025 11:15 PM
Account assistance request: Can you check my other account?
Taken from a call on Thursday, June 12, 2025 7:00 PM
Account inquiry: And I was wondering, can you help me with my account, please?
Taken from a call on Thursday, June 12, 2025 3:00 PM
Disable 'Are you still watching': I'm trying to figure out how do you put it on Netflix and it'll stay on for my whole, like, ten hour shift.
Taken from a call on Thursday, June 12, 2025 2:51 PM
Billing issue: Yeah. It says update the payment.
Taken from a call on Thursday, June 12, 2025 11:49 AM
Trouble logging in: I log on to it and get nothing but a message that asked me to log off.
Taken from a call on Thursday, June 12, 2025 11:36 AM
TV service issue: It's telling me the TV is not linked up to the service or something.
Taken from a call on Thursday, June 12, 2025 9:19 AM
Unauthorized account addition: Somebody added a line to my phone from North Carolina.
Taken from a call on Thursday, June 12, 2025 6:57 AM

Calling this Netflix Customer Number

2025-06-13T00:00:00.000Z

This number connected me with Netflix's customer service line. Right away, I was asked to choose between service in English or Spanish. Then, for faster service, I was asked to log into netflix.com and find a service code. According to a recorded message, this code would be at the bottom of any Netflix page. 

Although I logged into Netflix, I couldn't find this code at the bottom of my recommended page. So, I stayed on the line, waiting for an agent. I was told that even without a service code, my estimated wait time would be around 30 seconds. As I waited, I was asked to stay on the line at the end of my call to complete a short survey. I was also told that my call would be monitored for quality assurance purposes. 

Common reasons that someone might call this number are to report a problem with their service, such as an error message or a loading issue. In addition to technical support, this call center can also offer assistance with account and billing issues. Through this number, you can also change your subscription type. 

As promised, an agent picked up my call within a very short time. However, I did call in the late evening. Your wait time may be longer if you call during the daytime or peak hours. I wasn't offered an option to get a representative to call me back, nor was I told of a way to reconnect if my call was dropped unexpectedly. 

When the agent answered, they sounded friendly. I had several questions about the various types of Netflix accounts available, their sharing capabilities and their pricing. After asking each question, I waited a few seconds for each answer as if the agent was consulting a script. The answers provided sometimes did not answer my questions directly, and I had to redirect the representative or ask for clarification. However, the agent did speak clearly and was easy to understand.

When I asked some questions about the type of ads I would see if I chose an ad-supported plan, the agent could not provide me with a straight answer. They said that ads vary depending on my location and the type of content I've selected to watch. When I asked for common examples of ads, I wasn't provided with an answer. 

Overall, my experience with Netflix's customer service was satisfactory. The agent was able to answer most of my questions in a relatively quick manner, although there were some answers they could not provide. Fortunately, I only had to spend about five minutes on the phone to get the answers I needed. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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