Netflix Member Services

Phone Number & Getting a Rep

Netflix Member Services number

888-357-1516
Toll-free·Calls Member Services·See main phone number & contact info
Q:

How do I talk to a human at this Netflix number?

A:Press 2, then wait.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Netflix Member Services?

A:The average hold time is 1 minute and 47 seconds. The longest hold times are on Tuesday, and the shortest are on Friday.

All Netflix customer service contact information

This is the #4 most popular Netflix phone number out of 5. Click above to go back to the main customer service number and other contact information, including Netflix email addresses, twitter handles, and live chat options.

More Netflix Customer Phone Numbers

Customer Service

800-585-8131
Main phone number · Toll-free · 24 hours, 7 days · Calling this Netflix number should go right to a real human being · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

Account Access

888-638-3549
Toll-free · 24 hours, 7 days · Press 0 at each prompt. · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

New Customers

866-579-7172
Toll-free · 24 hours, 7 days · Calling this Netflix number should go right to a real human being · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

Hacked Accounts

844-505-2993
Toll-free · 24 hours, 7 days · Direct to a human · Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Netflix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then wait.
Here is how our research team describes the way the Netflix phone system greets you: Log into Netflix.com and find your 6-digit service code at the bottom of the page. Enter your service code now.
Below are some clips we've found from Netflix's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to Netflix. For English, press one or stay on the line.
For faster service, log in to net flicks dot com and find the six digit service code located at the bottom of any netflix dot com web page.
Enter your service code now."
Excerpt from a call with Netflix
Wednesday, October 23, 2024 8:13 PM

They may ask you to say or enter information

"Welcome to Netflix. For English, press one or say on the For faster service, log in to netflix dot com and find the six digit service code located at the bottom of any netflix dot com web page."
Excerpt from a call with Netflix
Wednesday, August 14, 2024 9:00 PM

What are the hours and when should I call?

Netflix operates the call center for this 888-357-1516 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,704 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netflix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netflix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Netflix is Sunday. The most busy day to call is Thursday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 1,704 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday, which is 63% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Longest
Wed
Thu
Fri
Shortest
Sat

The best time to call

In summation, the best day to call Netflix is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Netflix staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why call this Netflix number?

Below is a sample of recent calls to Netflix, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 36s , Oct 25, 2024 7:58 PM
Billing inquiry: "I'm not sure I'm being charged correctly."
- From a call lasting 16m 9s , Oct 25, 2024 5:47 PM
Sign-in issue: "It says sign in, get started."
- From a call lasting 13m 50s , Oct 25, 2024 5:23 PM
Device limit issue: "I'm only able to do one, and then it keeps telling me I need to add more to my account."
- From a call lasting 2m 15s , Oct 25, 2024 4:59 PM
Unable to access Netflix: "I was getting it, but something went wrong, and now I go to Netflix and all I get is a black screen."
- From a call lasting 9m 58s , Oct 25, 2024 4:58 PM
: ""
- From a call lasting 4m 23s , Oct 25, 2024 4:14 PM
: ""
- From a call lasting 15s , Oct 25, 2024 4:13 PM
: ""
- From a call lasting 3m 45s , Oct 25, 2024 3:01 PM
Open second account: "I wanna open another Netflix account."
- From a call lasting 7m 56s , Oct 25, 2024 2:27 PM
Streaming device issues: "I'm calling to find out is there a glitch in the system because every time I try to watch a show on Netflix, it keeps telling me that we can't be the Wi Fi."
- From a call lasting 20m 13s , Oct 25, 2024 2:26 PM

Calling this Netflix Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 8, 2023

This number connected me with Netflix's customer service line. Right away, I was asked to choose between service in English or Spanish. Then, for faster service, I was asked to log into netflix.com and find a service code. According to a recorded message, this code would be at the bottom of any Netflix page. 

Although I logged into Netflix, I couldn't find this code at the bottom of my recommended page. So, I stayed on the line, waiting for an agent. I was told that even without a service code, my estimated wait time would be around 30 seconds. As I waited, I was asked to stay on the line at the end of my call to complete a short survey. I was also told that my call would be monitored for quality assurance purposes. 

Common reasons that someone might call this number are to report a problem with their service, such as an error message or a loading issue. In addition to technical support, this call center can also offer assistance with account and billing issues. Through this number, you can also change your subscription type. 

As promised, an agent picked up my call within a very short time. However, I did call in the late evening. Your wait time may be longer if you call during the daytime or peak hours. I wasn't offered an option to get a representative to call me back, nor was I told of a way to reconnect if my call was dropped unexpectedly. 

When the agent answered, they sounded friendly. I had several questions about the various types of Netflix accounts available, their sharing capabilities and their pricing. After asking each question, I waited a few seconds for each answer as if the agent was consulting a script. The answers provided sometimes did not answer my questions directly, and I had to redirect the representative or ask for clarification. However, the agent did speak clearly and was easy to understand.

When I asked some questions about the type of ads I would see if I chose an ad-supported plan, the agent could not provide me with a straight answer. They said that ads vary depending on my location and the type of content I've selected to watch. When I asked for common examples of ads, I wasn't provided with an answer. 

Overall, my experience with Netflix's customer service was satisfactory. The agent was able to answer most of my questions in a relatively quick manner, although there were some answers they could not provide. Fortunately, I only had to spend about five minutes on the phone to get the answers I needed. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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