Netflix Hacked Accounts

Calling this number was an effective way to get assistance from Netflix, as I was able to get connected within a matter of minutes. When I dialed this number, I was immediately told I had reached Netflix and that the fastest way to serve me would be to check the access code at the provided internet address. If I had the access code, I could enter it at that point.

I did not enter an access code, but the system still told me I would be connected with a representative in the order the call was received. I was told my call would be answered in about three minutes, and sure enough, I was connected to a representative in two minutes.

She asked what the e-mail address associated with my account was, and I told her I was a past subscriber and wanted to know what I would need to do to reactivate my account. She told me that I could reactivate simply by going to Netflix's website and re-entering the information for my former account. She asked again for my e-mail address, as she wanted to confirm whether or not I could easily get my account back or whether I would need to sign up again.

She told me that if I had been inactive for longer than 10 months, my information would be deleted, and I would need to sign up again with new information. I provided my e-mail, and she said that she had found my old account and could see that I had been inactive for less than the time limit, so I'd have no issue with restoring my old account if I wanted to do that.

I thanked her for the information, and she asked me if I wanted her to walk me through the process of actually signing up for Netflix again. I told her that I would be fine and had no other questions at this time. She thanked me for calling Netflix and said she looked forward to me signing up with Netflix again. At that point, I ended the call.

Overall, I thought that this was a simple, easy experience getting someone on the line and getting the information I asked for. I had no problem getting connected to a representative, and the wait time from the automated system was practically nothing. The automated system is little more than a call waiting center, as it doesn't provide any options besides your language choice and the ability to enter user information should you choose to do so.

However, given that most customers will use this number, the automated system doesn't need more than that. The system gets customers to a representative quickly, which does the job well for what it needs to be. If I were looking for customer service, I would use this number.