Booking.com Customer FAQ

If your booking included a free taxi ride, but the confirmation email doesn't mention it, it's possible that the information is provided elsewhere or might need to be confirmed directly with the property. Often, the details about promotions or included services can be found in the booking details on the website. Be sure to check your booking summary. If you still have questions, there is a link to the most up-to-date contact information right here on this page.

It’s possible that the charge is from a reservation made under a different name or account. Please check your email for any confirmation from Booking.com regarding the reservation. If you still don’t recognize it, it’s advisable to review your account activity or reach out to customer support. There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you do not recognize a reservation on your credit card, it's important to first check your Booking.com account for any active bookings. If you still do not recognize the charge, verify that it wasn't made by someone else using your card. You can also check your email for confirmation messages related to possible reservations. If you need assistance, there is a link to the most up-to-date contact information right here on this page you are viewing.

The price displayed may refer to the total for two rooms available, but the reservation process might default to one room. Please review your booking details carefully during the reservation process to ensure you select the correct number of rooms before finalizing your payment. If the issue persists, please refer to the most current contact information provided on this page for further assistance.

Genius levels on Booking.com are based on a combination of factors, including the number of bookings made, the types of properties booked, and other criteria. Genius Level 3+ may require specific criteria that your friend meets, allowing her to access additional benefits such as the 5% discount. The program is designed to reward frequent travelers in various ways, so different users may achieve different levels based on their booking habits.