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Booking.com Customer FAQ

Top Answers & How-to Guides

What is Booking.com's Phone Number?

The question we are asked most often is about how to talk to Booking.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Booking.com Business Account?

You need to create a business account to list your property on Booking.com. to delete the account is a straightforward process. If...

How do I speak to someone at Booking.com for a question about my booking?

Booking.com is a trusted platform for travelers, allowing direct hotel bookings worldwide. Despite smooth processes, issues can arise....
Ask any question you have about Booking.com customer service, get an answer now.

Recent Booking.com Customer Questions

Can I make booking for someone else

Yes, you can make a booking for someone else. When making the reservation, simply enter the guest's name and details in the appropriate fields. Make sure to provide the correct contact information for the person who will be staying at the accommodation.
Asked Jun 5, 2025 12:20 PM

I need help with a booking that although confirmed by Booking .com is not accepted by the property

If your booking is confirmed by Booking.com but the property is not accepting it, we recommend reviewing your booking details and contacting the property directly to clarify the situation. It's essential to have your booking confirmation number ready when you reach out. There is also a link to the most up-to-date contact information for Booking.com right here on this page.
Asked Jun 2, 2025 2:45 AM

I cancelled my hotel reservation w booking.com but the hotel says it doesn’t have a record of that.

If you canceled your hotel reservation through Booking.com, it’s essential to check your email for a confirmation of the cancellation. If the hotel does not have a record of it, please provide them with this confirmation email. If you still encounter issues, you should refer to the most up-to-date contact information right here on this page to seek further assistance.
Asked May 21, 2025 6:35 PM

The hotel I booked is cheaper now. How do I get a price adjustment?

Price adjustments are generally not offered for existing bookings. However, you can check your booking details and cancellation policies. If the new price is significantly lower, consider cancelling your current reservation and rebooking at the new rate, if applicable. Be cautious about any cancellation fees that may apply.
Asked May 9, 2025 6:24 PM

I have booked a hotel in Cherbourg using booking.com. Payment was made on 13 April 2025 but I have received no details of the hotel. How can I contact booking.com for the details?

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use that link to reach out for assistance regarding your hotel details.
Asked May 6, 2025 8:11 PM

Help me with my Booking.com customer service issue

Booking Process

How Do I Book a Trip with Booking.com?

To book a trip with Booking.com, go to the official website and enter the location, dates and the number of people who will be on the...

Can I book a room for someone else on Booking.com?

Yes, Booking.com allows users to book a room for someone else. When making the reservation, the individual booking the room can enter...

How do I find properties that fit my budget on Booking.com?

To find properties that fit your budget on Booking.com, you can follow a simple and effective process. Start by visiting the Booking.com Additionally, Booking.com often provides sorting options that allow users to organize the displayed listings by price, allowing you to see the most affordable options first. It can also be helpful to look for properties that feature discounts, promotions, or offer flexible cancellation policies, as these can make staying within your budget easier. Remember to review the details and amenities of each property to ensure they meet your needs while still adhering to your budget. For more specific assistance or resources, the Booking.com website can provide further information....

Cancellation and Refunds

How Do I Cancel My Trip with Booking.com?

If you're planning to cancel your reservation with Booking.com, make sure you have fully read and understood the cancellation policy...

What Is Booking.com's Coronavirus Cancellation and Change Policy?

Experiencing a global pandemic temporarily changed the world when life stood still in an effort to isolate the pandemic. Yet, travelers...

How Do I Get a Refund from Booking.com?

Sign in to your account and select Refunds to request a refund from Booking.com. Select the reservation that you want to cancel, then...

What Is Booking.com's Cancellation Policy?

Booking.com works with a wide range of travel-related businesses. Cancellation policies vary by business. To learn more about cancellation...

Can I Make Changes to a Booking.com Reservation?

Making changes to your Booking.com reservation is possible but what changes can be made is determined by the property at which you're...

How Do I Cancel My Booking.com Reservation?

If you want to cancel your Booking.com reservation, we can help. First, use your Booking.com login information and "Sign In" on the...

What is Booking.com's policy on cancellations due to emergencies?

Booking.com has a cancellation policy that varies depending on the individual accommodation and the specific reservation. Generally, For reservations that include free cancellation, travelers typically may cancel without penalty within the specified timeframe stated during booking. Those who have made a reservation with a non-refundable policy may have limited options, but it is often recommended to reach out to the accommodation directly to explain the situation. Some properties may exercise flexibility during extraordinary circumstances. travelers are encouraged to read the cancellation policy carefully when making a reservation, as it is clearly highlighted during the booking process. Additionally, any updated policies or special arrangements in regard to emergencies will often be noted on the accommodation's page. For the most accurate and up-to-date information on a specific reservation, it would be beneficial to refer to the relevant booking confirmation or check the current web page for contact information related to cancellation inquiries....

Complaints and Feedback

How Do I File a Complaint About a Property to Booking.com?

Visit the Dispute Resolution Center if you have a complaint about a property you booked with Booking.com. Enter your personal information...

How Do I Dispute a Charge with Booking.com?

If you made a reservation with Booking.com and found a charge on your bill that you believe is a mistake, you can dispute the charge...

What Do I Do If I Was Charged Twice by a Hotel on Booking.com?

If you see that a hotel on Booking.com has charged you twice, it's important to seek a resolution promptly. To start the process, go...

How do I submit feedback or make a complaint to Booking.com?

Booking.com's Customer Support team is available 24/7 for inquiries, feedback, and complaints about bookings or stays. Access the Help...

Booking Modifications

What Do I Do If I Never Received a Confirmation Email from Booking.com?

If you tried to book something with Booking.com, the company should have sent out a confirmation email soon after. If you didn't get...

What is Booking.com's policy on pets?

Booking.com does not have a universal pet policy, as the rules regarding pets can vary significantly between different accommodations It is essential for travelers to read the pet policy listed on the specific property's page before making a reservation to ensure compliance with their requirements. Properties often provide detailed information about their pet policies in the amenities section or within the description. For the most accurate and up-to-date information, users are encouraged to check the particulars on the Booking.com website during their search process. This ensures that travelers find a suitable option that meets their needs while accommodating their furry friends....

What happens if I need to check-in late or check-out early?

Booking.com provides flexibility for travelers with different check-in and check-out needs, but the policies may vary depending on On the other hand, if a guest needs to check out early, they should also check the property’s cancellation or modification policies. Some accommodations might allow early check-out without any issues, while others may have specific requirements or fees associated with leaving before the scheduled time. To ensure a smooth experience, guests are encouraged to review the property's specific policies on their Booking.com reservation page. This will provide the most accurate information regarding check-in and check-out flexibility for the chosen accommodation. Generally, communication with the property can significantly enhance the travel experience....

How do I edit or change my booking on Booking.com?

To edit or change a booking made through Booking.com, the user would typically need to follow a few steps. First, the user should log By selecting the specific booking they wish to modify, the user will generally see options for changing dates, guest details, or other relevant information, depending on the policies set by the accommodation provider. It is important for the user to review the cancellation policies and any potential fees that may apply when making changes. If the user booked a non-refundable rate or has specific restrictions, they might find that some changes are not permitted. In such cases, Booking.com provides relevant information about the booking terms. Users should carefully read these details to understand their options. For more specific instructions or to handle complex changes, it is advisable to refer to the help section on the Booking.com website, which may provide additional guidance tailored to their situation....

Account Management

How Do I Delete My Booking.com Business Account?

You need to create a business account to list your property on Booking.com. to delete the account is a straightforward process. If...

How do I speak to someone at Booking.com for a question about my booking?

Booking.com is a trusted platform for travelers, allowing direct hotel bookings worldwide. Despite smooth processes, issues can arise....
We look to the Booking.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Booking.com issues reported to GetHuman
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