Priceline Customer FAQ

Non-refundable hotel rates typically cannot be canceled, but extenuating circumstances, like war, may allow for exceptions. It's essential to review specific policies and any updates from your hotel or Priceline regarding cancellations due to such events.

If you accidentally booked a non-refundable room for the wrong date, the reservation generally cannot be changed or canceled for a refund. However, we recommend checking the specific terms of your booking, as policies may vary. It's sometimes possible to negotiate with the hotel directly or make changes at their discretion.

Whether you can change a reservation and receive a credit for the balance depends on the specific terms of your booking. Many reservations are non-refundable or have different policies regarding modifications. It's best to check the details provided during your booking or refer to the terms and conditions associated with your reservation.

To book a hotel reservation on Priceline, start by visiting the website or app. Enter your destination, check-in and check-out dates, and the number of guests. Browse through the available hotels, comparing prices and amenities. Once you find a hotel that meets your needs, select it to view more details. Click "Reserve" or "Book Now," then follow the prompts to enter your payment information and complete the reservation. You will receive a confirmation via email once your booking is successful.

Refunds for flights cancelled due to a government shutdown depend on the airline's policies. Typically, airlines may offer full refunds or allow you to change your flight without penalties. It's important to check the specific airline's terms and conditions regarding cancellations.