Priceline Customer FAQ

Top Answers & How-to Guides

What is Priceline's Phone Number?

The question we are asked most often is about how to talk to Priceline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is travel insurance offered by Priceline?

Yes, Priceline offers travel insurance to customers. We understand that unforeseen situations can occur that may require trip cancellations...
Ask any question you have about Priceline customer service, get an answer now.

Recent Priceline Customer Questions

how do i change my account email

To change your account email on Priceline's platform, follow the below steps: 1. Sign in to your Priceline account. 2. Go to "My Profile," located on your account page. 3. Here, you'll find "Email Address". Click on the 'Edit' button next to it. 4. Input your new email address and confirm it. 5. Save the changes. You should soon receive a confirmation email at the new email address. Simply click on the link in this email to verify your new email address. Please note that you should have access to this new email as you'll be receiving all future communications here.
Asked May 8, 2024 3:32 PM

How can I speak to someone at Priceline without a reservation number?

If you're without a reservation number and need to speak to someone at Priceline, visit the "Contact us" page on Priceline's website. There you'll find options for email communication or a live chat for instant assistance. However, having your reservation number can expedite the process and help customer service assist you better. But don't worry, even without it, the team at Priceline will help you resolve your issues.
Asked Apr 12, 2024 5:49 AM

Changed pick up time on car rental when we got there no car available. How do we get our money back

We're sorry to hear you encountered an issue with your car rental. If you were unable to pick up your rental due to a problem from the rental company’s end and you've already paid, you should be entitled to a refund. You can start this process by logging into your Priceline account. Go to "My Trips" and locate the car rental booking in the list. Click on it, and you should find an option for "Cancel" or "Modify". If you're unable to do so, then the best action is to contact Priceline Customer Support directly to notify them about the issue and request your refund.
Asked Mar 28, 2024 3:56 PM

the price quoted for Flushing Hotel included taxes and fees. Why did the booking charge me taxes?

When booking hotels on Priceline, the initial price displayed usually includes estimated taxes and basic fees. However, at some hotels, there may be additional local taxes or resort fees that are collected directly by the hotel. These additional taxes and charges might not be included in the initial estimate provided. Therefore, this could result in additional charges that would be over and above the price you were quoted initially. This is most likely why you saw a tax charged in your final booking cost.
Asked Mar 28, 2024 2:17 AM

I was forced by Economy Rental to buy their insurance on Rental 453-192-585-17. Do I have any recourse? Thanks, Robert

We're sorry to hear about your experience, Robert. The insurance issue you're mentioning is generally handled between the customer and the rental agency. However, we recommend reviewing the rental policy you agreed to when you booked your car. If you were indeed forced to purchase additional unnecessary coverage against the original terms, try reaching out to Economy Rental directly to discuss and potentially resolve the dispute. It's important to understand that Priceline is not directly responsible for third-party insurance policies, but we always encourage customers to know and understand the policies in full at the time of booking.
Asked Mar 27, 2024 12:27 AM

Help me with my Priceline customer service issue

Booking Assistance

How Do I Apply a Coupon Code to Priceline?

Priceline Coupon codes are wonderful since they give you a discount on your hotel which makes planning your vacation a bit more stress-free....

How do I make a booking on Priceline.com?

Priceline offers a simple way to book hotels, flights, cars, and cruises. For hotels, enter your location and dates, follow the prompts...

Can I make changes to my Priceline reservation after the check-in date?

No, you cannot make changes to your Priceline reservation after the check-in date. Once you have checked in, the reservation becomes...

Can I use a debit card to make a booking on Priceline?

Yes, you can use a debit card to make a booking on Priceline. Priceline accepts both debit and credit cards as payment methods for...

Confirmation Emails

What Do I Do If I Did Not Get a Confirmation Email from Priceline?

This article describes what to do if you made a purchase via Priceline but did not get a confirmation email from Priceline. Detailed...

What Do I Do If I Didn't Receive My Priceline Confirmation Email?

When paying for something at Priceline.com, you will receive your confirmation immediately after purchase. This is also known as your...

Reservation Changes

How do I cancel or change my Priceline reservation?

To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or contact...

Problem Resolution

What do I do if I have a problem with my Priceline reservation?

Having issues with a Priceline reservation? Customers are allowed to cancel or change their reservations. To cancel a hotel reservation,...

How to dispute a charge from Priceline?

Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing with their...

Refunds and Policies

What is Priceline's refund policy?

Priceline's refund policy varies depending on the type of reservation made. For hotel bookings, most reservations are refundable up...

Missed Bookings

What happens if I miss my flight or train booked through Priceline?

If you miss your flight or train booked through Priceline, it is crucial to contact our customer support team immediately. The specific...

Payment Methods

What are Priceline's accepted forms of payment?

Priceline accepts payments through major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, debit...

Express Deals Program

What is the Priceline Express Deals program?

The Priceline Express Deals program is a unique offering that allows travelers to find great deals on hotel accommodations without...

Travel Insurance

Is travel insurance offered by Priceline?

Yes, Priceline offers travel insurance to customers. We understand that unforeseen situations can occur that may require trip cancellations...
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!