Priceline Customer FAQ

If your hotel does not have air conditioning and you wish to cancel your reservation, it's important to review the cancellation policy associated with your booking. Depending on the terms, you may be eligible for a full refund or may need to consider alternative solutions with the hotel or Priceline. Always check the specifics of your reservation to understand your options.

To address a double booking issue and request a refund, you should check Priceline's policies regarding cancellations and refunds for your reservations. Typically, refunds depend on the individual booking's cancellation policy. If your booking conditions allow for a refund, follow the appropriate procedures outlined in your booking confirmation or on this page.

Non-refundable hotel rates typically cannot be canceled, but extenuating circumstances, like war, may allow for exceptions. It's essential to review specific policies and any updates from your hotel or Priceline regarding cancellations due to such events.

If you accidentally booked a non-refundable room for the wrong date, the reservation generally cannot be changed or canceled for a refund. However, we recommend checking the specific terms of your booking, as policies may vary. It's sometimes possible to negotiate with the hotel directly or make changes at their discretion.

Whether you can change a reservation and receive a credit for the balance depends on the specific terms of your booking. Many reservations are non-refundable or have different policies regarding modifications. It's best to check the details provided during your booking or refer to the terms and conditions associated with your reservation.