How to dispute a charge from Priceline?
In a nutshell: Were you charged twice for your Priceline booking, or were you still billed even though you canceled your reservation? Maybe the amount charged to your card was wrong, or you didn't receive a full refund. You may be able to dispute the charge with Priceline, but before reaching out, confirm it was a duplicate or incorrect charge on your account. You can do this by checking your bank statement and your booking details. If you think there are billing issues with your Priceline reservation, continue reading for information on how to dispute the charge with Priceline.
Introduction
Were you charged twice for your Priceline booking, or were you still billed even though you canceled your reservation? Maybe the amount charged to your card was wrong, or you didn't receive a full refund. You may be able to dispute the charge with Priceline, but before reaching out, confirm it was a duplicate or incorrect charge on your account. You can do this by checking your bank statement and your booking details. If you think there are billing issues with your Priceline reservation, continue reading for information on how to dispute the charge with Priceline.
Find Your Trip
Use the Find My Trip page on the website to access your Priceline reservation. To find your trip, enter your email address or phone number. Then, click Find My Trip. If you have an account, simply sign in and go to My Trips.
Review Your Priceline Reservation
Before disputing the charge, open your trip and review your booking details. For example, suppose you were charged for a flight you already canceled with Priceline, but your reservation states that cancellation is allowed if completed within 23 hours. You made sure you canceled within that window but were still charged. In this case, you may have been charged in error, so you may be able to dispute the charge with Priceline.
Contact Priceline to Dispute the Charge
If you believe you were incorrectly charged by the hotel or Priceline, contact the appropriate party to dispute the charge. You may also call Priceline Customer Care and explain your billing problem. Once they have the relevant documentation, the Customer Care team may investigate the issue and work toward a resolution. Please note that you may be asked to upload booking receipts, a medical certificate, or other documentation, depending on what's needed to resolve your case. To upload your documents, proceed to the next step.
Use the Document Submission Form to Upload Relevant Attachments
Make sure you select the correct document type and product type for your issue. You also need to enter your name, Priceline Trip Number, phone number, and email address. Click Upload Files to attach the required documents, photos, or screenshots. Then, click Submit Documents.
If Priceline issues a refund, you can use the Refund Status Tracker to check its status.
Fill Out the Refund Status Tracker
To check the status of your refund, enter the email address associated with your booking and your trip number. Then, click Submit.
If you were unable to resolve the issue with either the provider or Priceline, you may dispute the charge with your bank. The bank may still ask for relevant documentation before they can investigate the issue and offer a resolution.
Conclusion
Were you able to dispute and resolve the incorrect charge from Priceline? Before contacting the provider or Priceline, check your reservation details and bank statement first to confirm the charge was incorrect. You can contact the Customer Care team to dispute the charge, but be sure to provide receipts and other proof to support your case. If they issue a refund, you can check its status online. Do you still have questions about disputing the charge with Priceline? Contact Customer Support today.
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