How do I cancel or change my Priceline reservation?

In a nutshell: To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or contact Customer Care. You must

Christian Allen is the editor / author responsible for this content.
Mar 20, 2024

Introduction

There are two ways to cancel your hotel, flight and rental car reservation with Priceline. You can use the self-service tools or contact their Customer Care. You'll also need to have access to your booking to be able to cancel your reservation. Read this guide if you plan to cancel one or all of your reservations with Priceline.

Sign In to Your Account

The first step to canceling your hotel, flight or rental car reservation is to look for the Reservation you want to cancel. To do this, you'll need to log in to your account first.

How do I cancel or change my Priceline reservation? (Step 1)

Use the Trip Lookup Tool

If you can't log in to your account, another option is to find your booking with this link:

https://www.priceline.com/next-profile/trip-lookup

Enter your email address and phone number to find the reservation you want to cancel.

How do I cancel or change my Priceline reservation? (Step 2)

Tap Cancel Itinerary

You'll find this right next to the hotel or flight reservation you want to cancel.

Click the Cancel Button

Look for the cancel button on the reservation page.

Read the Cancellation Policy

It's advised to read the cancellation policy before moving ahead with the cancellation to ensure you know what the cancellation entails.

For flight reservations, note that your ability to cancel or change a ticket varies by airline and also depends on the ticket type you bought. You also need to cancel both flights if you have a two-way flight reservation.

Confirm the Cancellation by Clicking Cancel

If you're certain you want to move ahead — tap the cancel button.

How do I cancel or change my Priceline reservation? (Step 6)

Wait for the Confirmation Email

You should get an email confirmation regarding the cancellation. Note that it may not include the refund or credit request. Priceline will send another email about your refund.

Contact Customer Care

If you're unable to use the self-service tool, go to this link: https://help.priceline.com/contact-us-ByPSCAA9o

It'll give you several options to contact Priceline and cancel your reservation. Choose one of the options and don't forget to provide your booking information for a faster resolution.

How do I cancel or change my Priceline reservation? (Step 8)

Conclusion

If you book Priceline's Express Deals or a deal where the full itinerary is given only after you book — you won't be able to cancel, change or refund the booking. This is why it's advised to read the cancellation policy before moving forward with your booking to avoid problems. Other reservations are flexible but you still need to carefully review the hotel's policy to determine if cancellations and changes are allowed. Do you still have other questions or clarifications about your Priceline reservations? Please get in touch with Priceline Customer Support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I cancel or change my Priceline reservation?

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