How do I cancel or change my Priceline reservation?

Introduction

Planning to modify or cancel your Priceline reservation? Whether you can change or cancel it depends on the booking type and the applicable terms. Some flights may be canceled or changed, while some accommodations may be nonrefundable. Before making any changes, review your reservation details to check for cancellation policies or applicable fees. If you can still change or cancel your reservation, you may see this option in the reservation itself. Priceline also has an AI assistant that may help you modify the booking. Still want to change or cancel your reservation? Continue reading for step-by-step instructions.

Sign In to Your Account

You need to access your reservation before you can modify it. To sign in to your Priceline account, enter your email address and click Sign In.

Go to My Trips

To view your reservation, click My Trips. You can find this option by clicking your profile name.

Use the Trip Lookup Tool

If you checked out as a guest, use the Trip Lookup tool to find your reservation. Enter your phone number or email address, then click Find My Trip. Priceline will send a code to your email address or phone number, so make sure you can access the one you provided when you made the reservation.

Change or Cancel Your Reservation

Do you see an option to cancel or change your reservation? Click the appropriate button and follow the on-screen instructions to modify your booking. Before you do, make sure you've reviewed the cancellation or change policy. Check for any applicable fees to avoid unexpected charges. If you're certain you want to proceed, confirm the cancellation or change and wait for a confirmation message from Priceline.

Use the AI Assistant to Cancel or Change Your Booking

Another way to cancel or change your reservation is by talking to Priceline's AI assistant. If you sign in to your account, the virtual assistant may be able to pull up your booking and help you cancel or change it. If you don't have an account, you may need to provide your booking confirmation number or the email address or phone number you used when making the reservation. If you're not sure whether you need to pay a cancellation fee, consider asking the AI assistant about any applicable fees as well.

Call Priceline If You Can't Change or Cancel

If you encounter any problems changing or canceling your booking, consider calling Priceline directly. They can check your reservation, confirm whether you can cancel or modify it, and tell you whether any fees apply.

Customers who need to change their accommodations because their flight was delayed may also need to contact the hotel directly. Let the property know about the delay, especially if you'll be arriving later than expected, to help avoid being treated as a no-show or having your reservation canceled.

Conclusion

Were you able to change or cancel your Priceline booking? To avoid unexpected charges, review the cancellation policy or check with the property directly before making any changes to your booking. If you still want to cancel, go to your upcoming trips in Priceline, open the reservation, and look for the option to cancel or change. You may also use the AI assistant, which may be able to cancel or change the booking for you. Do you still have questions about canceling or changing your Priceline reservation? Contact Customer Support today.