What do I do if I have a problem with my Priceline reservation?

In a nutshell: Having issues with a Priceline reservation? Customers are allowed to cancel or change their reservations. To cancel a hotel reservation, log in and select the reservation

Christian Allen is the editor / author responsible for this content.
Mar 25, 2024


Are you having an issue with a Priceline hotel, car or flight reservation? As per the policy, customers may cancel or change their reservations. If you accidentally booked two hotel reservations, log in to your account or use the Find My Trips tool to cancel your reservation. Continue reading to know the steps in canceling your reservation and how to contact Priceline.

Log In to Your Account

Find your hotel reservation by signing in to your account. Use this link:


Enter your login credentials and look for the hotel reservation you want to cancel.

What do I do if I have a problem with my Priceline reservation? (Step 1)

Select View/Cancel Itinerary

You'll find this option right next to the hotel reservation you want to cancel.

Hit the Cancel Option

Tap the Cancel button on the page and ensure you read the cancellation policies before confirming the cancellation. Click Cancel if you're certain about canceling the reservation. Wait for the confirmation email.

Use the Find My Trip Page

Use this option if you can't sign in to your account. Visit this link: https://www.priceline.com/next-profile/trip-lookup

Enter your email address and phone number and click Find My Trip.

The process is the same. Look for the reservation you want to cancel and confirm the cancellation by clicking the Cancel button.

Note for flight reservations: If you booked a two-way flight, make sure to also cancel it twice. Also, Priceline won't be able to cancel the flight reservation when your airline doesn't allow it.

What do I do if I have a problem with my Priceline reservation? (Step 4)

Changing the Passenger's Name on an Airline Ticket

Airline tickets aren't transferable but you may be able to add a middle name or a suffix and correct misspelled or hyphenated name. Contact your airline to confirm if you can make changes to the airline ticket.

Canceling Collision Damage Coverage for Car Reservations

If you want to cancel a car reservation, note that you will be refunded 100% of the car insurance if you haven't picked up the car yet. You can always get in touch with Support if you have other issues.

Contact Priceline

If you still have other problems with your Priceline reservation, reach out to Priceline via phone, SMS text, chat or by calling them. Use the link below and choose an option to contact Priceline.


What do I do if I have a problem with my Priceline reservation? (Step 7)


If you were charged twice by Priceline, provide them with proper documentation to get a quicker resolution. You can use Priceline's document submission form to attach screenshots or files. For other issues with Priceline reservations, please contact Customer Support.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What do I do if I have a problem with my Priceline reservation?

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