What Do I Do If I Never Received a Confirmation Email from Booking.com?

Introduction

Did you book a flight or hotel with Booking.com? You should receive a confirmation email after your booking is confirmed. Booking.com also resends your email a few days before your scheduled trip. The initial confirmation email should arrive shortly after your booking is confirmed, although it may sometimes take a little longer. If you don't see it, open your junk or spam folder or the Promotions tab if you use Gmail. If the confirmation email still isn't there and you've already paid for your booking, continue reading for instructions on how to retrieve your confirmation email from Booking.com.

Sign in to Your Account

Do you have a Booking.com account? You can check your confirmed reservation by signing in. Enter your email address and click Continue With Email. You can also sign in with your Google, Facebook, or Apple account.

Click Bookings & Trips

Once you're signed in, click your profile and select Bookings & Trips to view your confirmed reservations with Booking.com.

Find Your Reservation

Click your confirmed booking to view the details of your reservation with Booking.com. You won't see a Resend Confirmation Email button, but you may be able to print your confirmation instead. To get a hard copy of your confirmed booking, click Print Confirmation. If you still want the confirmation email to be resent, proceed to the next step.

Call the Hotel Or Property

Some hotels or property managers may send their own personalized emails to Booking.com customers. Consider contacting the property directly and asking them to send you a confirmation. Visit Booking.com's Customer Service page and click Contact the Property. You may be asked to sign in to your account if you haven't already done so. You may also call the property directly if you have their phone number.

Contact the Customer Service Team

If you don't have a Booking.com account and still can't find your confirmation email, you can contact Customer Service and ask them to resend it. To contact the customer service team, visit the Help Center. Click Continue Without an Account, or select Sign In. You can message Customer Service or call them directly.

Please note that Booking.com staff may ask you to verify your identity. For example, they may ask for the last four digits of the card you used to pay for the booking or request other information to verify your identity by phone or chat. Once you're connected with a representative, simply ask them to resend your confirmation email.

To ensure you receive confirmation emails from Booking.com, enter your email address correctly, especially if you pay as a guest. Better yet, consider creating a Booking.com account so you can sign in and easily view your upcoming bookings.

Conclusion

Did you find your Booking.com confirmation email? After you pay for your reservation, you should see a pop-up message on the Booking.com website saying they've sent your confirmation email. Check your email as soon as you see this message. If it's not in your inbox, check the spam folder. If you paid for a reservation as a guest, consider creating a Booking.com account using the same email address you provided when making the booking. This way, you should be able to view your upcoming trips and have the option to print your confirmation. Still have questions? Contact Customer Support today.