How do I submit feedback or make a complaint to Booking.com?

In a nutshell: Booking.com's Customer Support team is available 24/7 for inquiries, feedback, and complaints about bookings or stays. Access the Help Center on their website for assistance, or sign in to your account to contact Customer Service

Adam Goldkamp is the editor / author responsible for this content.
Apr 11, 2024

Introduction

Booking.com's Customer Support team is available around the clock. You can contact their customer service agents via phone, chat or the platform and inquire about your booking, submit feedback or file a complaint. The customer service team can also assist with complaints regarding your stay at the property. Read this guide if you have a complaint about billing, your account or your stay. We'll discuss the steps you need to take.

Go to the Help Center

You can find this on the website. Use this link: https://www.booking.com/customer-service.html

Click Go to the Help Center. You'll find options on how to contact Booking.com at the Help Center.

How do I submit feedback or make a complaint to Booking.com? (Step 1)

Click Continue Without an Account

You may also sign in to your account. You can easily find your booking when you sign in to your account.

How do I submit feedback or make a complaint to Booking.com? (Step 2)

Enter Your Booking Details

Type in the confirmation number of your booking and the PIN. You can find them in the confirmation email sent by Booking.com.

How do I submit feedback or make a complaint to Booking.com? (Step 3)

Click Continue

Follow the on-screen instructions on how to give feedback about your booking or if you have questions about your stay or booking.

If you don't have the booking details, sign in to your account to contact Customer Service. You can also contact Booking.com's customer service hotline available 24/7.

Another way to submit feedback or a complaint is by visiting the Dispute Resolution Center.

How do I submit feedback or make a complaint to Booking.com? (Step 4)

Fill out the Partner Dispute Form

Use this form if you have complaints about a property. Enter their property ID along with your personal information. Choose a topic and type in your message in detail. Click Send.

After submitting your complaint, a team member will confirm receipt of your complaint either via email or the Extranet inbox (if you have an account) and provide you with the complaint details process or the next steps you need to take. A customer service representative will be in touch with you regarding the progress of your complaint or if they need more information from you. You should expect a resolution the soonest possible time.

How do I submit feedback or make a complaint to Booking.com? (Step 5)

Conclusion

As soon as you get a response, you may reply to the customer service agent regarding the offered resolution. If you don't like how your complaint was resolved, Booking.com also offers mediation services for properties in the European Economic Area. To know more about this or if you need more information about how Booking.com handles complaints, please get in touch with Customer Support today.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I submit feedback or make a complaint to Booking.com?

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GetHuman has been working for over 10 years on sourcing information about big organizations like Booking.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I submit feedback or make a complaint to Booking.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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