How Do I Cancel My Trip with Booking.com?

Introduction

Do you have a Booking.com reservation but need to cancel because of an unexpected emergency? Or perhaps you accidentally booked the wrong dates for your trip and need to cancel? Please keep in mind that canceling a reservation doesn't always mean you'll get a refund, since some accommodations and other Booking.com travel services are nonrefundable, while others allow free cancellation. Also, flights, rental cars, and hotel accommodations may have different cancellation rules. Always read your reservation terms to avoid issues when canceling. Planning to cancel a hotel stay with Booking.com? Continue reading for step-by-step instructions.

Sign In to Your Account

Do you have a Booking.com account, or did you check out as a guest? If you have an account with Booking.com, enter your login credentials to log in and access your booking.

Click Bookings & Trips

To access your upcoming bookings, click your profile and select Bookings & Trips. If you booked as a guest, visit the Find a Booking page and enter your confirmation number to access and manage your reservation. You'll find the confirmation or booking number in the confirmation email Booking.com sent. If you don't have it, consider contacting Customer Support so they can help you find your reservation.

Click On the Reservation You Wish to Cancel

If you have several upcoming bookings, click the confirmed reservation you wish to cancel.

Click Cancel Booking

Once you're on the Confirmed Booking page, click Cancel Your Booking in the upper-right corner of the page. Make sure you've opened the correct reservation before canceling.

Select a Reason for Cancellation

Clicking Cancel Booking opens a new page where you'll be asked why you're canceling the reservation. Select a reason for cancellation and check whether a cancellation fee applies. You may also find a link to the Cancellation Policy on this page. In the screenshot, the cancellation fee is zero, so you won't have to pay one for this reservation. After selecting a reason and reviewing the fees, click Continue. Alternatively, click I Want to Keep This Booking if you no longer wish to cancel.

After clicking Continue, follow the on-screen instructions on the next page. If you encounter any issues canceling your booking, proceed to the next step.

Get Help With a Booking

If you encounter any issues canceling your reservation, visit the Help Center and click Get Help With a Booking. You'll be prompted to enter your booking details. Enter your confirmation number and click Continue. Follow the on-screen instructions to access the available support options for your reservation. You may also be given the option to message Customer Service for further assistance. When contacting support, explain why you're unable to cancel your booking and provide any relevant details to help them resolve the issue.

Conclusion

Were you able to cancel your booking? Before moving forward, always review the cancellation policy to check for applicable fees. If you're canceling because of a problem with your reservation, we recommend contacting the hotel or property owner first to try to resolve the issue. If they can't resolve it, contact Booking.com Customer Service for assistance or proceed with the cancellation if you still wish to cancel. If you're eligible for a refund, it may take a few days for the funds to appear in your original payment method. Still have questions about canceling a reservation? Contact Support today.