What Is Booking.com's Coronavirus Cancellation and Change Policy?
In a nutshell: Do you need to change or cancel a Booking.com reservation because you or a family member has coronavirus? Booking.com does have a Force Majeure policy that may apply during emergency situations where the guest is unable to stay at their booked accommodation. An eligible guest may be able to modify their booking or cancel for a full refund. However, not all COVID-related cancellations qualify for these arrangements. It's best to contact the property owner or review the cancellation policy to make an informed decision. Read on to learn more about Booking.com's coronavirus change and cancellation policy.
Introduction
Do you need to change or cancel a Booking.com reservation because you or a family member has coronavirus? Booking.com does have a Force Majeure policy that may apply during emergency situations where the guest is unable to stay at their booked accommodation. An eligible guest may be able to modify their booking or cancel for a full refund. However, not all COVID-related cancellations qualify for these arrangements. It's best to contact the property owner or review the cancellation policy to make an informed decision. Read on to learn more about Booking.com's coronavirus change and cancellation policy.
Understanding Booking.com's Force Majeure Policy
Force Majeure, or Forced Circumstances, applies during emergencies when the guest cannot complete their booking for reasons outside their control. For example, if a guest has COVID-19. Eligible guests may be able to cancel their booking and request a full refund, postpone their stay, or receive vouchers. Some cancellations may or may not be free of charge. If the guest or a family member has COVID-19, they may need to contact Booking.com to confirm whether they're eligible for FM conditions.
Go to Help Center
To contact Booking.com about COVID-19 affecting your stay, visit the Help Center and click Get Help With a Booking.
Select a Category
Did you book accommodation or a rental car through Booking.com? Select the appropriate category to proceed to the next page.
Message Customer Service
Click Message Customer Service to contact Booking.com's support team. Include your confirmation number and explain how COVID-19 has affected your travel plans so that Booking.com can review your reservation and determine whether Force Majeure conditions apply. Use this option if you can't cancel your reservation directly through the platform or if there's a cancellation fee.
If you have COVID-19 and your reservation is still eligible for free cancellation, sign in to your Booking.com account and cancel your reservation through the Bookings page. Just go to Bookings and look for the reservation you wish to cancel and follow the on-screen instructions.
Contact the Property Owner
If you don't wish to cancel your reservation and simply want to change your travel dates, consider contacting the property first if you're unable to modify your booking through the platform. The property may be able to help you reschedule your stay, depending on availability and the terms of your reservation. Otherwise, contact Booking.com Customer Service to discuss other options. You can also reach out to them if you're no longer eligible for free cancellation but want to request a refund. The support team can review your reservation and assess whether Force Majeure conditions apply. Keep in mind that you may be asked to provide additional documentation to support your request.
Conclusion
Were you able to cancel or change your booking because of COVID-19? Before canceling, it's always a good idea to check the cancellation policy for any applicable fees. If you can cancel for free, cancel your reservation on the platform. Otherwise, contact Booking.com so they can help determine whether you qualify for a Force Majeure condition. If you just want to change the dates, you may also want to contact the property first. For refunds or vouchers, contact Booking.com. Do you still have further questions? Contact Customer Support today.
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