People might call Dell’s 800-624-9897 customer service number to ask where to purchase Dell computers or get solutions to problems they may be experiencing with a Dell product. I called this number to find out where I can buy a Dell computer in my area.
Upon answering my call, the automated voice thanked me for calling and said Dell may record the call for quality assurance or training. The call then instructed me to press “9” for Spanish. The voice asked, “What can I help you with today?”
When I said I was interested in buying a computer in my area, the system confirmed that I wanted to buy a computer. It asked if the device was for business or personal use. When I said personal use, it asked if I was interested in Alien Ware or other gaming computers, and my answer was, “I don’t know.” The voice told me to hold on while it transferred me. Suddenly, there was silence, and a few seconds later, I heard a dial tone as if the call disconnected.
I called the number again and heard the same greeting and introduction as the first call. However, after I stated the reason for my call, the system transferred me to a customer service associate who asked for my name and phone number in case we disconnected. The individual wanted to know how they could help me, and I told them I was looking for a retailer selling Dell computers in my area.
The representative suggested that I could purchase a computer over the phone. I disagreed with that option because I prefer making that type of purchase in person. However, it was a nice gesture, and I assume they would have directed me to a website and helped me select and pay for the computer while on the call.
Next, I shared my location so they could find a retailer in my area. The representative offered three retailers that offer Dell computers within 20 minutes of my home. They were “big box” stores that sell general merchandise, office supplies or electronics.
Overall, interacting with the Dell customer service line was a positive experience. Although I had to deal with an automated system, there was no endless menu of numbers to press to get assistance. Getting disconnected during the first call was frustrating because when I called back, I had to listen to the automated voice do its thing again before being transferred to a customer service associate. However, I found the individual who helped me on the second call pleasant and professional.
The associate asked me if there would be anything else before leaving the call and requested that I answer a quick survey. I took the survey, and my only complaint was how the system disconnected when it was to transfer me to a customer service associate.
This Dell phone number is ranked #2 out of 4 because 2,484 Dell customers tried our tools and information and gave us feedback after they called. The reason customers call 800-624-9897 is to reach the Dell Consumer Customer Service department for problems like Where to buy, Complaint, Technical support, Repairs, Returns. As far as we can tell, Dell has call center locations in null and you can call during their open hours 24 hours, 7 days. Dell has 4 phone numbers and 6 different ways to get customer help. We've compiled information about 800-624-9897 and ways to call or contact Dell with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Dell at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-624-9897. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Dell Consumer Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Dell Once on the phone with Dell's Consumer Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-624-9897 is Dell's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-847-4096 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Dell help by calling them, is that other customers give their customer support at this number a 83% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.