Calling Dell was a pretty streamlined process, even without an access code. I don't typically buy Dell products, but my parents have an old Dell laptop that is somehow still trucking along that I needed to talk to someone about. The charger has seen better days and I'm not even sure they make a charger for it anymore, so I figured that calling Dell for customer support would be the quickest way to get to the bottom of the problem. I use mostly Apple products, so I really don't have any experience with this type of computer, but the support was good nonetheless.
When I called, an automated virtual assistant stated, "Thanks for calling, Dell," and then warned me my call may be recorded before asking, 'What can I help you with today?" I told her that I needed technical support. She then responded, "Okay, technical support. I can help with that. I need a code from the sticker on the bottom of your device. If you see a 10 to 11 number code, say express service code, or if you see a code with a 5 to 6 number code, then say Dell service tag."
I looked on the bottom of the Dell laptop, but either it had fallen off or the computer is so old that it was made before these service codes were placed on computers. However, I thought this was a pretty nifty way to offer customized customer service. It makes me wonder if other electronic companies have this same type of sticker system. Apple obviously uses log-in confirmation, but I wonder what others do.
I told the voice agent that there was no sticker, and she said that's okay but she would need some information. She then asked if the product I was calling about was primarily for business or personal use, and I said personal use. Next, she said, "Okay, please tell me which one you have, desktop, smartphone, laptop, or tablet." I answered that it was a laptop, and the next instruction was, "Okay, a laptop, and what model is it?"
I didn't know the exact model but told her it was an Inspiron computer which seemed to be enough information because then she told me that she would transfer me to technical support. I was caught off-guard when the wait message stated they were currently experiencing heavy wait time, but then they said my wait time was five minutes, which is nothing for technical support.
It did take about five minutes, but then I was connected to an agent who had a slight accent but was able to help me figure out how to buy a new charger for my parents.
This Dell phone number is ranked #3 out of 4 because 2,484 Dell customers tried our tools and information and gave us feedback after they called. The reason customers call 800-999-3355 is to reach the Dell Home & Office Customer Service department for problems like Where to buy, Complaint, Technical support, Repairs, Returns. As far as we can tell, Dell has call center locations in null and you can call during their open hours 24 hours, 7 days. Dell has 4 phone numbers and 6 different ways to get customer help. We've compiled information about 800-999-3355 and ways to call or contact Dell with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Dell at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-999-3355. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Dell Home & Office Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Dell Once on the phone with Dell's Home & Office Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 800-999-3355 is Dell's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-847-4096 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Dell help by calling them, is that other customers give their customer support at this number a 77% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.