Intuit Corporate Offices

I've been thinking about purchasing QuickBooks to help streamline my business accounting, but I'm not sure how well it will adapt to my small business needs. I figured the easiest way to find out is to call Intuit (the parent company of QuickBooks) and find out. I found this phone number online, and it took me straight to the QuickBooks helpline, which was helpful. My goal was to talk to someone who could answer my questions about the features that I would need and guide me toward the right product. 

It's almost tax season, so I imagine this might be a slightly busy time of year for QuickBooks, but I was willing to wait if I had to. People probably call the company with queries like mine as well as for technical support with QuickBooks and help accessing their accounts. interestingly, it took me longer to navigate the directory than it did to wait on hold. Once I got to the hold line, I was able to talk to an assistant within a minute. It took me exactly three minutes and eight seconds to talk to a customer service agent. 

When I first called, a digital assistant picked up the phone and said, "Welcome to QuickBooks, this call may be recorded. Hi there, I’m a digital assistant for QuickBooks and here to help. What is the phone number I can use to look up your account?" I said, "I don't have one," since I don't yet have an account, and it responded, "I didn’t find that number. Are you calling about QuickBooks online, QuickBooks desktop, or another product?" 

It then asked me, "What version of QuickBooks desktop do you use?" to which I once again responded, "I don't know." It would be helpful if, from the start, there was an option to talk to sales, but since there wasn't, I just kept working my way through the directory. This time, the assistant stated, "In a few words, please tell me what you are calling about." I responded that I wanted to talk to someone about features, and finally, it moved me to the hold line.

The hold music was upbeat and pleasant enough. A recorded voice informed me that the estimated wait time was one minute, and it was pretty accurate. Around the one-minute mark, Shauna picked up the phone. She was a little hard to understand but very helpful and answered my questions sufficiently enough that I felt confident about which product to buy by the end of the call.