Florida Power & Light Customer Service

Phone Number & Contact Info

Florida Power & Light's Best Phone Number

800-226-3545
Toll-free·Calls Customer Service·Most popular Florida Power & Light number
Q:

How do I talk to a live human at Florida Power & Light?

A:Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative."
Q:

Does Florida Power & Light offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes and 14 seconds. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Florida Power & Light phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative."
Here is how our research team describes the way the Florida Power & Light phone system greets you: What type of account are you calling about? Residential or business?
Below are some clips we've found from Florida Power & Light's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Floater power and light. If you're calling about a life threatening issue, please call nine one one immediately. Our hours for regular business are eight AM to seven PM, Monday through Friday. We are also open for move in and move out requests from nine AM to five PM, on Saturday. We are always available for power related problems in including street light outages, reconnection for nonpayment, and emergency situations. For non emergencies, you can use our automated phone system, f b l dot com, or mobile app. Otherwise, please call back during our regular business hours. I found an account using the phone number you're calling from."
Excerpt from a call with Florida Power & Light
Tuesday, January 30, 2024 5:56 AM

They may need the phone number on your account

"You can also say open a new account. One moment, please. We have access to your account. Please remain on the line. Until you receive a ticket number from our outage reporting system.
We need to have a telephone number that can be used if we need to call you back concerning this problem.
Starting with the area code, please say or enter a contact phone number now, or say I don't have one."
Excerpt from a call with Florida Power & Light
Friday, February 2, 2024 10:51 PM

They may ask your reason for calling (instead of a menu)

"Floater Power and Light. You'd like to return to the main menu. Is that right? Say yes or press one.
Or if it's not right, say no or press main menu.
In a few words, please tell me the reason for your call."
Excerpt from a call with Florida Power & Light
Wednesday, February 28, 2024 11:43 PM

They may ask you to enter information with the dial pad

"To report an emergency, like a downed wire or outage, say report a problem or press four. I still didn't hear you. Enter your FPL account number or your Social Security number."
Excerpt from a call with Florida Power & Light
Friday, April 12, 2024 4:23 PM

They may ask you to say or enter information

"Floater power and light. If you're calling about a life threatening issue, please call nine one one immediately. Our hours for regular business are eight AM to seven PM, Monday through Friday. We are also open for move in and move out requests from nine AM to five PM on Saturday. We are always available for power related problems, including street light outages, reconnection for nonpayment, and emergency situations. For nonemergencies, you can use our automated phone system f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
First, let me get some information. Please say or enter the FBL account number or your Social Security number."
Excerpt from a call with Florida Power & Light
Friday, May 17, 2024 6:43 AM

The first phone menu

"Florida Power and Light. First, let me get some information. Please say or enter the FPL account number or your Social Security number. You can also say open a new account.
Say or enter your FBL account number or your Social Security number, or say, I don't have it, or press one.
If you need a moment to find it, say hold on or press two."
Excerpt from a call with Florida Power & Light
Wednesday, May 15, 2024 4:50 PM

What are the hours and when should I call?

Florida Power & Light operates the call center for this 800-226-3545 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 5,668 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Power & Light phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Power & Light staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Florida Power & Light is Sunday. The most busy day to call is Thursday, which averages 459% more phone calls by comparison. Again, this is based on a sample of 5,668 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday, which is 932% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Longest
Tue
Shortest
Wed
Thu
Fri
Sat

The best time to call Florida Power & Light

In summation, the best day to call Florida Power & Light is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Florida Power & Light staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Florida Power & Light

If you have time to do a bit of reading before you call Florida Power & Light, we recommend you read over some of our problem-specific articles.

How Do I Report a Power Outage to Florida Power & Light?

Power outages are not new to Florida residents although they happen infrequently. To report a power outage follow these helpful tips.

How Do I Dispute a Charge on My Florida Power and Light Bill?

If you feel that Florida Power and Light Bill has charged you unfairly, you can dispute a charge and request a refund with these helpful tips.

What payment options does Florida Power & Light offer?

Florida Power & Light offers various convenient payment options. Customers can pay their bills using automatic bank draft, where the amount due is automatically deducted from their bank account each month. Additionally, customers can choose to pay online through their secure website, or via their mobile app. Other options include paying by phone through their automated system, or by visiting an authorized payment location. FPL also offers a budget billing program, allowing customers to pay a consistent amount each month based on their average annual usage. Lastly, customers can opt for traditional methods such as mailing a check, using a money order, or paying in person at a payment center.

Top Florida Power & Light customer service problems

Click the link above to get answers to just about any Florida Power & Light customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Florida Power & Light, and their purpose. Are any of these similar to the reason you are trying to call?
Need to speak to human: "Get me a human being."
- From a call lasting 8m 46s , May 18, 2024 11:23 AM
Requesting joint account statements: "I want both our names on the statements, can you add hers as well?"
- From a call lasting 9m 14s , May 17, 2024 9:46 PM
Request to speak with representative: "I need to speak to a representative."
- From a call lasting 3m 58s , May 17, 2024 6:43 AM
Paying bills: "Pay my bills. My credit union."
- From a call lasting 4m 3s , May 16, 2024 4:30 PM
Setting up new service: "Hi. I'm moving, and I need to set up service, but I also need overlap."
- From a call lasting 14m 23s , May 15, 2024 10:46 PM
Billing inquiry: "I have a question about my bill."
- From a call lasting 5m 3s , May 15, 2024 10:22 PM
Requesting missing bill: "I'm trying to find out why I'm not receiving an electric bill since August."
- From a call lasting 9m 51s , May 14, 2024 4:33 PM
Request payment extension: "Can I get that extended and moved by one day?"
- From a call lasting 10m 22s , May 14, 2024 2:31 PM
Loss of power affecting air conditioning: "My air conditioner stopped working after power outages, maintenance confirmed power not reaching it."
- From a call lasting 13m 54s , May 13, 2024 2:45 PM
Billing update: "I need to update my billing information to two four four four."
- From a call lasting 2m 41s , May 12, 2024 1:41 AM

More Florida Power & Light Customer Service Contacts

There are of course other ways to contact Florida Power & Light customer service besides the phone. Below we list the best ones, by medium.

Florida Power & Light Customer Service on X (formerly Twitter)

twitter.com/insidefpl - Customer Service
Use the link to connect with customer service through Twitter
Florida Power & Light, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Florida Power & Light Customer Help Desk / Web Support

fpl.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Florida Power & Light customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Florida Power & Light's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Power & Light agent. This phone number is Florida Power & Light's best phone number because 38,088 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-226-3545 include Schedule Appointment, Cancel Service, Report Power Outage, Problem With Bill, Account Access and other customer service issues. The Florida Power & Light call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Florida Power & Light has 1 phone number. It's not always clear what is the best way to talk to Florida Power & Light representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Florida Power & Light. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Power & Light. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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