Regions Bank Customer Service

Phone Number & Contact Info

Regions Bank's Best Phone Number

800-734-4667
Toll-free·Calls Customer Service·Most popular Regions Bank number
Q:

How do I talk to a live human at Regions Bank?

A:Press 4, 1
Q:

Does Regions Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 61 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Regions Bank Customer Phone Numbers

Online Banking Customer Service

800-472-2265
Toll-free · Mon-Fri 8am-5pm EST · For Online Banking customer service ·

Visa CheckCard Customer Service

800-295-8472
Toll-free · Mon-Fri 8am-5pm EST · For Visa CheckCard Customer Service. Press 1 then * until transferred. ·

Lost or Stolen Cards

800-295-8472
Toll-free · Mon-Fri 8am-5pm EST · For lost or stolen Regions CheckCard. Press 1 then * until transferred. ·

Client Services

800-787-3905
Toll-free · Mon-Fri 8am-5pm PST · For Regions Client Services ·

Mortgage Origination

877-536-3286
Toll-free · Mon-Fri 8am-5pm EST · For Regions Mortgage Origination Center. Press 2 then 0 ·

Credit Card Customer Service

800-253-2265
Toll-free · Mon-Fri 8am-5pm EST · Regions Credit Card Customer Service ·

Mortgage Customer Service

800-986-2462
Toll-free · Mon-Fri 8am-5pm EST · For Regions Mortgage Customer Service ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Regions Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4, 1
Below are some clips we've found from Regions Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Regions Bank will be closed Monday, January fifteenth in observance of the birthday of Martin Luther King Junior. Customer service will reopen on Tuesday, January sixteenth at six AM. Regions branch locations will return to normal business hours on January sixteenth. Welcome to Regions Greenline. This call may be monitored or recorded and voice may be captured for quality verification, and fraud prevention purposes. For information on your existing account press one. For branch and ATM locations, press two. Report a card lost or stolen, three. For information on new accounts, four."
Excerpt from a call with Regions Bank
Sunday, January 14, 2024 5:11 PM

They may ask you to enter information with the dial pad

"Regions Bank will be closed Thursday, July fourth in observance of Independence Day. Customer service will reopen on Friday July fifth at six AM. Region's branch locations will return to normal business hours on July fifth. Thank you for calling Regions Green Line. This call may be monitored or recorded, and your voice may be captured for quality, verification, and fraud prevention purposes.
For personal accounts, press one. For for information on your existing account, press one.
Please enter your Social Security number."
Excerpt from a call with Regions Bank
Wednesday, July 3, 2024 7:33 PM

The first phone menu

"Thank you for calling Regions GreenLine. This call may be monitored or recorded, and your voice may be captured for quality, verification, and fraud prevention purposes.
For personal accounts, press one.
For business accounts, press two."
Excerpt from a call with Regions Bank
Saturday, June 8, 2024 3:12 PM

After you press 4

"Sorry. Let's try again. For personal accounts, press one.
For business accounts, press two."
Excerpt from a call with Regions Bank
Monday, May 6, 2024 4:29 PM

What are the hours and when should I call?

Regions Bank operates the call center for this 800-734-4667 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 500 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Regions Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Regions Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Regions Bank is Wednesday. The most busy day to call is Friday, which averages 165% more phone calls by comparison. Again, this is based on a sample of 500 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Regions Bank

In summation, the best day to call Regions Bank is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Regions Bank number, but it is also the day with the shortest hold times.

Calling this Regions Bank Customer Number

Christian Allen is the editor / author responsible for this content.
Jun 12, 2024

Calling Regions Bank is fairly straightforward, as the automated system can be a great way to find branches in your area. When I called, I was asked for the purpose of my call and was given several different options. I chose branch information, and I was told that I could select from several different options to find the branch I wanted.

My list of choices included things such as ATM locations only, full branches and branches that had availability on Saturdays. I selected branches that were open on Saturdays, and I was taken to a menu where I could select the city or zip code where I wanted to find a branch.

I chose to use the city setting first and selected Tallahassee, Fla. The system gave me the full hours of its one location in Tallahassee, along with address, days open and available services. The system repeated the information a second time and asked if I wanted to speak to someone at the local branch. I then opted to go back to the previous menu and test another location, this time entering the zip code for Bealeton, Va.

This time, the system told me that no locations were available for the city I had chosen and automatically took me back to the previous menu. With no other need for information, I opted to hang up and end the call.

Overall, I thought this was a very helpful and informative automated system. The system was easy to navigate, and I had no problem getting the information I needed. Once I was connected, the system made sure I had the information and even offered to connect me straight to someone if I needed help over the phone. Based off this interaction, I would definitely use this number if I needed assistance from Regions Bank.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Regions Bank

If you have time to do a bit of reading before you call Regions Bank, we recommend you read over some of our problem-specific articles.

Is there a fee for using Regions Bank's online banking services?

No, there are no fees associated with using Regions Bank's online banking services. Whether it's accessing your account information, transferring funds, paying bills, or managing your finances, all these services are provided free of charge. Regions Bank aims to make online banking convenient and accessible to customers without any additional costs. However, it's important to note that certain optional features or external services, like wire transfers or stop payments, may have associated fees. Regions Bank encourages customers to carefully review the fee schedule or contact customer service for details on any potential charges for specific services. But, for regular online banking activities, Regions Bank is committed to providing a fee-free experience to enhance customer convenience and satisfaction.

Does Regions Bank have a mobile app for banking?

Yes, Regions Bank offers a mobile banking app for its customers. The app allows users to conveniently and securely manage their finances on the go. With the Regions mobile app, customers can check account balances, view transaction history, transfer funds between accounts, pay bills, deposit checks remotely via mobile check deposit, and locate nearby ATMs and branches. The app also provides features like mobile alerts and notifications to keep customers informed about their account activity. It is available for download on both iOS and Android devices, ensuring accessibility for a wide range of users. Regions Bank's mobile app is designed to make banking simpler and more convenient for its customers, providing them with the flexibility to handle their financial needs anytime, anywhere.

How Do I Recover My Regions Bank Account?

Whether you have forgotten your password or your Online ID or you have been locked out of your Regions Bank account, you can recover your access. By going online and requesting your Online ID or requesting a reset of your password, you can get back into your account. You can also call customer support or go to a local branch office in person to regain Regions Bank account access.

Top Regions Bank customer service problems

Click the link above to get answers to just about any Regions Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Regions Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Missing Zelle transactions: "I got two Zelle transactions to my personal account, but they are not reflecting in my account balance."
- From a call lasting 15m 47s , Jun 24, 2024 1:26 PM
Account access issue: "I can't get into my account and nobody has solved the problem."
- From a call lasting 3m 39s , Jun 14, 2024 11:40 PM
Providing personal information: "My address is three three one Iris Road, Dothan, Alabama."
- From a call lasting 3m 26s , Jun 14, 2024 11:20 PM
Requesting bank letter for direct deposit: "I need a bank letter with my checking account details for setting up direct deposit, as I don't have any checks."
- From a call lasting 6m 8s , Jun 6, 2024 4:07 PM
Expressing gratitude: "It was very nice talking to you, and I thank you for everything."
- From a call lasting 12m 19s , May 20, 2024 3:33 PM
Issue with automatic payment: "I forgot to automatic pay get off y'all's y'all paid it and it's got me with a negative balance."
- From a call lasting 14m 4s , Apr 4, 2024 7:54 PM
Long hold on check: "Why such a long hold on the check I deposited through mobile?"
- From a call lasting 4m 41s , Apr 2, 2024 3:58 PM
Confusion over new debit cards: "I received two new cards with different numbers and expiration dates, not sure which one to use."
- From a call lasting 6m 39s , Mar 28, 2024 1:25 PM
Missing paycheck inquiry: "I don't see any pay reflecting my account, I'd love to know the reason why it don't come in my account as yet."
- From a call lasting 4m 6s , Mar 22, 2024 1:52 PM
Activating bank card: "I was calling to activate a bank card."
- From a call lasting 8m 53s , Mar 1, 2024 1:02 PM

More Regions Bank Customer Service Contacts

There are of course other ways to contact Regions Bank customer service besides the phone. Below we list the best ones, by medium.

Regions Bank Customer Help Desk / Web Support

regions.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Regions Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Regions Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Regions Bank agent. This phone number is Regions Bank's best phone number because 57,300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-734-4667 include Technical Support, Fraud, Change PIN, Reduce my interest rate, Account info and other customer service issues. The Regions Bank call center that you call into has employees from Tennessee, Alabama and is open Mon-Fri 8am-5pm ET according to customers. In total, Regions Bank has 8 phone numbers. It's not always clear what is the best way to talk to Regions Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Regions Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Regions Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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