McAfee Enterprise Technical Support Phone Number

What It's Like to Call McAfee Phone Number 800-937-2237

By Christian Allen

Dec 21, 2023

This number no longer works as a phone number for McAfee, thanks to a merger of sorts between McAfee and FireEye. In 2022, McAfee and FireEye combined forces to offer larger-scale cybersecurity security solutions, forming a new company called Trellix. In the merger, Trellix apparently gained access to this phone number as one of its support lines. 

When I dialed, I was told that I had reached Trellix, not McAfee. The first time I called, I hung up to do more research before calling back. The second time, I was told that I had called after hours, but the system could still work with me to find a solution. I was offered three choices: Trellix services, FireEye products or customer services. No mention of McAfee ever existing was presented in the automated system.

I opted for customer services, and despite supposedly being after hours, I was immediately connected to a representative who confirmed that I had reached Trellix and asked how she could assist me. I said that I was trying to get information about antivirus software, and she told me that I was looking for McAfee and could no longer use the number I had dialed to reach them. She offered to give me the number for McAfee, and told me to dial 1-866-622-3911 to connect with them. I thanked her for that information and ended the call at that point.

Searching this number no longer reveals any results for McAfee, which seems to offer the type of antivirus software the everyday person would use. Trellix, on the other hand, seems to be aimed at companies who need IT solutions for their workplaces. Its website appears to focus on cybersecurity for larger networks that could be vulnerable to hackers, something that McAfee antivirus users really don't have to worry about.

For most people, I wouldn't recommend using this number. The average person is going to get much more use from calling McAfee itself for antivirus help. The McAfee site still exists and is still very much operational, so the merger to Trellix hasn't taken away that option. Instead, it seems to have streamlined the two businesses so that one focuses on smaller security that affects our everyday lives, and the other takes care of larger projects that can affect hundreds to thousands of people at one time.

Unless you happen to run a business or make decisions about internet security for a business, this number isn't going to provide much use. If neither one applies to you, the provided number for McAfee will likely do a better job of getting you the support you desire. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

McAfee's 800-937-2237 Enterprise Technical Support Number

This McAfee phone number is ranked #2 out of 2 because 9,162 McAfee customers tried our tools and information and gave us feedback after they called. The reason customers call 800-937-2237 is to reach the McAfee Enterprise Technical Support department for problems like Returns, Cancel order, Change order, Technical support, Track order. As far as we can tell, McAfee has call center locations in null and you can call during their open hours 24 hours, 7 days. McAfee has 2 phone numbers and 7 different ways to get customer help. We've compiled information about 800-937-2237 and ways to call or contact McAfee with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling McAfee

Calling McAfee at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-937-2237. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when McAfee Enterprise Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than McAfee Once on the phone with McAfee's Enterprise Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting McAfee in General

While 800-937-2237 is McAfee's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-622-3911 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach McAfee help by calling them, is that other customers give their customer support at this number a 71% score for their communication skills and a 88% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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