Bank of America is an investment bank and financial services provider that operates internationally. It is the second-largest bank in the United States, which means that it gets a lot of calls to its customer service department every day.
People call Bank of America for a range of reasons, including:
Bank of America has multiple divisions, each with its own customer service department. The Bank of America website provides details on specific numbers for each division. TTY and TDD calling are available for those who are deaf or hard of hearing. In some cases, there may even be a dedicated line for Spanish speakers.
Be sure to check the hours of availability for the customer service department that you call. Some automated services are available 24/7, but live help from a human being is restricted to specific hours of the day.
Before calling, make sure you have your account number or numbers handy, as well as any correspondence from Bank of America. It's also a good idea to have the ability to take notes during your call: Keep pen and paper handy or have some way to take notes on your mobile device or computer.
Because Bank of America has so many customers, it is not surprising that there are mixed reports about the efficacy of its customer service representatives. While some customers are happy with the service they've received, others have had different experiences.
Many areas of dissatisfaction tend to revolve around issues of identity theft and fraud. These experiences are understandably very distressing to victims, and many seem to feel that Bank of Representative agents are unresponsive and often lack the authority to expedite investigations, redeposit funds taken out of accounts or replaced compromised credit or debit cards.
Bank of America customer service representatives can handle a range of issues over the phone, including questions about banking services, inquiries about charges and transactions, and to check on loans and other financial products. Calling Bank of America if you suspect fraud or identity theft is often the fastest and most effective way of regaining control of your credit cards or accounts.
Some banking processes and services require you to either sign physical documents or to meet with a banker. In these cases, the best that a phone representative can do for you is to let you know the location of the nearest branch to your home or office and assist in scheduling an appointment.
In cases of lost, stolen or compromised credit and debit cards, customers are generally required to wait for a replacement to come in the mail. In some instances, it may be possible to pick up a temporary-use ATM card at a local bank branch.
Customer service phone calls don't always go the way we want them to. If your call to Bank of America customer support did not resolve your concerns or answer your questions, you still have options.