Bank of America Phone Number

Call Bank of America customer service faster with GetHuman

  • Calls Bank of America's Customer Service department
  • The average hold time is 24m
  • Hours are Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST
  • The best time to call is 7:15am
  • Popular issues for this call center: Report Fraud, Card Declined, Account Access, Dispute a Charge, and Missing Payment.
  • Reach a live Bank of America agent: Press 0#, then 0#, then 0, then 0 then 1, then 0#
  • What you hear when you call: Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.

Calling Bank of America Customer Care at 800-432-1000

Dec 12, 2023

I'm not currently a customer of Bank of America. I was interested in opening an account, and this is the phone number on their website. However, I couldn't reach anyone. The automated menu asks for a telephone access ID, card or account number. After not responding, it said you must provide the requested information to speak with an agent for security reasons or use the automated system. There were no instructions on accessing an automated system, though. I tried pressing 0, but it just repeated the message. After two repeats, it disconnects the call.

On Bank of America's customer support page, there are several categories to choose from to get relevant contact information. This number is listed for most of them. There are different numbers for things like credit cards and auto loans. Some categories, like account changes, direct you to schedule an appointment with a local branch. If you don't have a local branch, it provides this customer support number. The general help page says this number is for general account information, lost or stolen ATM or debit cards and opening an account.

Bank of America has a customer support website. This is where you can find the phone numbers for different needs. Most of them have a corresponding page of frequently asked questions. There's also a branch and ATM locator, and you can schedule in-person appointments. For contact methods, they have phone numbers, their mailing address and links to message them through Facebook or Twitter.

The online help center has quite a few articles covering several topics. They list trending topics along the top, including routing number, bill pay, make a payment, dispute charge and Erica virtual assistant. It looks like they have articles covering all of their products and tools. You can apply for checking, savings, CDs, credit card and loan accounts from their main home page. Each has its own landing page with information on the different options. Online banking is heavily promoted, and most of their tools are online.

It seems this phone number is only intended for current customers. You need to verify your account information to get to an agent. Even though this number is listed online as a way to open new accounts, I only see a way to do that in person at a branch or by applying on their website. Online reviews show many customers are unhappy with Bank of America's phone support. The most common reason to call is for fraud or unauthorized charges; since this is a more complex issue, I'd rather speak to someone than try to navigate it online. However, many of the bad reviews complain about the lack of help in this area.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Good day,*i received the copied below this which the send purported its coming from ban...
I'm Hassan Yassin sinyor Attorney I need customer service help .
Dear sir's I'm Hassan Yassin sinyor Attorney I have power of attorney for Russian clien...
I would like to cash in my rewards account
Bill pay & wire Xfers
Plz. Delete phone number ****-****-**** So Ronnys mother won’t get ANGRY AT HIM FOREVER
Plz Fix HULU ON RONNYS ACCOUNT THANK u AS WELL AS CREDIT ONE BANK
I'am pleased to inform you that I received a text message in my email from Bank of Amer...
My account is on hold and I can't spend my money. My name is Leroy Parham My account n...
Can u create a Diversion so Ronny can get out of not going to NORTHEAST SIDE ON JAN...
Pin JAN * -* Aaron will be home Alone plz watch an eye out on Aaron if he is in troubl...
Aaron Owes credit one bank *** Dollars ** Cents from Credit one Bank plz help
Plz DEPOSIT ** dollars into Ronna account ok

Bank of America Customer Phone Number 800-432-1000 - Stats

Phone number to dial800-432-1000
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-11pm, Sat-Sun 8am-8pm EST
Best time to dial7:15am
Average wait24 minutes
Current wait46 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, twitter, facebook
Quality of communication82%
Quality of help39%
Customer votes54,387
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's Best Toll-Free/800 Customer Phone Number

This is Bank of America's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of America agent. This phone number is Bank of America's Best Phone Number because 420,030 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-1000 include Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment and other customer service issues. The Bank of America call center that you call into has employees from Massachusetts, Arizona, Florida and is open Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST according to customers. In total, Bank of America has 16 phone numbers. It's not always clear what is the best way to talk to Bank of America representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Bank of America?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Bank of America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Bank of America, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Bank of America Customer Service page for more information.
Bank of America Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!