Bank of America Customer Service Phone Number

  • Calls Bank of America's Customer Service department
  • On average, callers wait 16 minutes to talk to a person when they call
  • Call center hours are Mon-Fri 9am-5pm EST
  • We recommend calling around 3:45pm
  • Some common reasons that visitors to GetHuman call Bank of America include Report Fraud, Card Declined, Account Access, Dispute a Charge, and Missing Payment.
  • Get a real live human at this number: Calling this Bank of America number should go right to a real human being
  • When you call Bank of America and their automated voice system picks up, you hear: Just hold online until a representative picks up
  • This is not the most popular Bank of America phone number (it's ranked #16). Most customers call 800-432-1000 for support: Click here for best option

What It's Like to Call Bank of America Phone Number 800-518-0479

Jan 9, 2024

Calling Bank of America for customer service questions or concerns can be tedious as wait times tend to be long. As a longtime customer of Bank of America and parent of a teenager, I decided to find out what banking options are available for students and teens. 

Upon calling, I was greeted by an automated recording letting me know that recent increased call volume was causing higher than usual hold times, and an associate would be with me as soon as possible. The recording also directed me to opt for self-service banking options on Bank of America's website or at local ATM machines. No other menu options were offered but I had some time to spare so decided to wait. 

While on hold listening to some pleasant music, the automated recording returned periodically to let callers know about Bank of America's products, accounts and online banking support. The recording also encouraged me to continue holding as all associates were assisting other customers and my call would be answered in the order it was received. 

By now, I'd been waiting on hold for at least 10 minutes, and considered hanging up to try again. Another recording informed me that I could access assistance through Bank of America's mobile banking app, which I don't currently use but considered getting the app while waiting on hold to see if that would lead to faster service. The recurring recordings continued to encourage me to keep holding as an associate would be with me soon. 

Finally, after close to 20 minutes of waiting, a customer service rep was on the line, apologizing for the wait and asking how they could help me. I explained my request of trying to find the right account to get my teenager started with banking and saving. The rep shared about Bank of America's Advantage SafeBalance Banking program that allows students and adults under age 25 to open a checking account without a monthly fee. Account holders receive a debit card to use at any bank or ATM in addition to being able to pay for checks if they'd prefer to use those.

Students and teens can also enroll in online banking with this kind of account, the rep explained, and have the ability to open a savings account as well. I asked the rep how to begin the process for opening an account and he suggested scheduling an appointment at a nearby branch to get started or applying online at the specific link he provided. I thanked him for his time and headed to the website to read about the process, which was anticipated to take about 10 minutes online. 

While the rep was helpful in providing the basic information I needed, the wait time was outrageously long so callers should be prepared to on hold for a while.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Bank of America Customer Service Phone Number 800-518-0479 - Info & Statistics

Phone number to dial800-518-0479
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial3:45pm
Navigate phone maze to a humanCalling this Bank of America number should go right to a real human being
Average wait16
Current wait32
Rank (among phone numbers)16
Rank (overall)20
Alternate methodsphone or chat or web or twitter or facebook
Quality of communication37%
Quality of help34%
Customer votes23,331
Best phone number800-432-1000
Information last updatedFri Apr 19 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's 800-518-0479 Customer Service Number

This Bank of America phone number is ranked #16 out of 16 because 420,030 Bank of America customers tried our tools and information and gave us feedback after they called. The reason customers call 800-518-0479 is to reach the Bank of America Customer Service department for problems like Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. As far as we can tell, Bank of America has call center locations in Massachusetts or Arizona or Florida and you can call during their open hours Mon-Fri 9am-5pm EST. Bank of America has 16 phone numbers and 21 different ways to get customer help. We've compiled information about 800-518-0479 and ways to call or contact Bank of America with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Bank of America

Calling Bank of America at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-518-0479. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Bank of America Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Bank of America Once on the phone with Bank of America's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Bank of America in General

While 800-518-0479 is Bank of America's #16 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-432-1000 is their best customer phone number overall, and we have put together a comparison of their 21 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Bank of America help by calling them, is that other customers give their customer support at this number a 37% score for their communication skills and a 34% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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