Bank of America Fraud Detection Phone Number

What It's Like to Call Bank of America Phone Number 877-833-5617

By Adam Goldkamp

Dec 18, 2023

I've been looking at banks to secure a new car loan with, and one that came up on my list was Bank of America. I have to admit that I'm disappointed with the customer service from Bank of America because despite having a customer service line you can't actually talk to anyone. By the end of the phone call, I was pretty much told to go into a branch office, which is the thing that I was trying to avoid since I don't have a lot of time.  

Admittedly, there may be a lot of people calling Bank of America regularly who have loans and bank accounts, but judging by the way the phone service is set up I have a feeling account holders probably get better service than I did. This is ironic because you'd think they'd offer better service to new customers, but that wasn't my experience. I called during a normal time in the afternoon as well, so I don't think that this was some atypical experience. 

When I first called, an automated voice answered and said, "Welcome to Bank of America. This call may be recorded. To get started please enter your telephone access ID, card, or account number." This is where the problem started because I don't have an account and wanted to talk to someone about a loan. I attempted to say I didn't have an account number and was told, "For security, you must provide the required information to speak with an associate or use our automated service. If you need time to get that information, please press 1." Then when I said I didn't have an account again, it circled back. Finally, I just said "I don't know," and that prompted the system to respond, "To get you to the right place, in a few words, please tell me what you are calling about. "

That seemed to get me on the right track so I said, "Bank loan" and it didn't recognize my entry. I tried again and stated, "Check on an application," which got the system to ask if this was a new loan (yes) and then if it was for a business (no). It then asked if the loan was for a car or a home. I answered that it was for a car and thought I might get to talk to someone, but instead, the voice assistant said, "Bank of America offers competitive auto loans. To learn more please visit our website or stop by one of our branch offices. Thank you for calling, good-bye." I literally was no closer to getting any help when I ended the call versus when I started it!

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Bank of America's 877-833-5617 Fraud Detection Number

This Bank of America phone number is ranked #14 out of 16 because 420,030 Bank of America customers tried our tools and information and gave us feedback after they called. The reason customers call 877-833-5617 is to reach the Bank of America Fraud Detection department for problems like Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. As far as we can tell, Bank of America has call center locations in Massachusetts or Arizona or Florida and you can call during their open hours 24 hours, 7 days. Bank of America has 16 phone numbers and 21 different ways to get customer help. We've compiled information about 877-833-5617 and ways to call or contact Bank of America with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Bank of America

Calling Bank of America at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-833-5617. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Bank of America Fraud Detection agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Bank of America Once on the phone with Bank of America's Fraud Detection department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Bank of America in General

While 877-833-5617 is Bank of America's #14 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-432-1000 is their best customer phone number overall, and we have put together a comparison of their 21 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Bank of America help by calling them, is that other customers give their customer support at this number a 73% score for their communication skills and a 68% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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