Bank of America Property Claims

Phone Number & Getting a Rep

Bank of America Property Claims number

800-669-6076
Toll-free·Calls Property Claims·See main phone number & contact info
Q:

How do I talk to a human at this Bank of America number?

A:Say "Representative" - will take you an insurance claims BOA representative
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Bank of America Property Claims?

A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Bank of America customer service contact information

This is the #13 most popular Bank of America phone number out of 16. Click above to go back to the main customer service number and other contact information, including Bank of America email addresses, twitter handles, and live chat options.

More Bank of America Customer Phone Numbers

Customer Service

800-432-1000
Main phone number · Toll-free · Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST · Press 0#, then 0#, then 0, then 0 then 1, then 0# · Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.

Online Banking

800-781-5393
Toll-free · 7am-10pm EST · Leads directly to an associate for Online Banking for all states but California, and BofA Northwest · A representative will answer the phone

Executive Customer Relations

704-386-5687
24 hours, 7 days · For Executive Customer Relations. Keep dialing 0 at the prompts, and then key in your option when it says "In order to get you to an associate, you must make a valid selection", then press 1 ·

Online Banking/Bill Pay

877-768-9836
Toll-free · 24 hours, 7 days · Direct to Online Banking Bill Pay Dept, press nothing and wait for rep · BillPay - How may I assist you today? (Respond to the question.)

Home Loans

800-285-6000
Toll-free · Mon-Fri 8am-9pm EST · Press "0" at every prompt for Mortgage Department · Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.

Bankruptcy

800-669-5224
Toll-free · 24 hours, 7 days · This is the Bankruptcy Department, someone will answer usually within 5 minutes. No menu options · Loan Administration Bankruptcy Line - For the payment or correspondence address, Press 1, or hold for the next representative.

Credit Cards

800-732-9194
Toll-free · 24 hours, 7 days · Press ** then 0 for credit card dept. · Please say or enter the last 4 digits of either your account number or your Social Security card or tax ID.

Fraud Reporting

877-366-1121
Toll-free · Mon-Fri 8am-9pm EST · Dial 0 until you get to a prompt where you have to choose an option for Bank of America Claims & Fraud. · Claims Services - Say or enter the last 4 digits of either your account number or your Social Security card or tax ID.

Credit Cards

800-421-2110
Toll-free · 24 hours, 7 days · Press 0 for the Credit Card Department · Please say or enter the last 4 digits of either your account number or your Social Security card or tax ID.

Mortgages

800-669-6607
Toll-free · 24 hours, 7 days · At voice prompts say "Customer Service" repeatedly · Please say or enter your account number

Mortgage Services

888-325-6435
Toll-free · 24 hours, 7 days · This # is a short cut for Making Home Affordable program for Bank Of America. (Re-Modification of a mortgage) · Please say or enter your account number

Home Retention

877-327-9225
Toll-free · 24 hours, 7 days · This is for Home Retention Department / Collections · Please say or enter your account number

Fraud Detection

877-833-5617
Toll-free · 24 hours, 7 days · Press 1 for English, then 4 on the next menu for future travel planning · Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.

International Customer Service

315-724-4022
Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST · Calling this Bank of America number should go right to a real human being · If this is an operator with an overseas collect call, yes, we will accept charges. To get started, say or enter your telephone access ID or number.

Customer Service

800-518-0479
Toll-free · Mon-Fri 9am-5pm EST · Calling this Bank of America number should go right to a real human being · Just hold online until a representative picks up

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Bank of America phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative" - will take you an insurance claims BOA representative
Here is how our research team describes the way the Bank of America phone system greets you: Property Claims Dept - If you have a claim check and you need the address to mail in a claim to get the process started, Press 1. To discuss a project or if you already have a claim started, Press 2. For all other calls, please hold online for the next representative.

What are the hours and when should I call?

Bank of America operates the call center for this 800-669-6076 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 70,005 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of America phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of America staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bank of America is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 70,005 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Bank of America is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bank of America staffs the call center well on Friday.

Calling this Bank of America Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 18, 2023

This phone number is inaccessible unless you're willing to enter personal information. This phone number is for Bank of America's property claims department, and the system is set up to prevent anyone who doesn't have a valid claim from using it.

When you call, you're taken to the automated menu and told to enter either your Social Security Number, account number or tax identification number. You can ask to speak to a representative, but the system will not take you forward to speak to someone until you give out that information. Asking to speak to the representative multiple times will get the system to confirm that you want to speak to someone but remind you that in order to speak with anyone, you need to enter your personal information in some manner.

Refusing to enter your information led the system to give a recorded message about tax information and year-end tax actions before the system dropped my call. I was not willing to enter personal information, as I'm not a Bank of America customer, so I ended things there without attempting to go further.

It makes sense that the system is set up to keep people who aren't Bank of America customers from using this number. This is meant to assist people who have had property seized or might soon have property seized, and Bank of America doesn't want people using this number without having a good reason. These types of calls often take a while, so it makes a lot of sense to limit traffic as much as possible.

I also like that the automated system is receptive to the possibility that someone might want to speak to a representative immediately. I understand the need for a chokepoint to keep people from wasting a representative's time, but as long as a person is willing to enter their information, they can easily get help from someone without needing to waste time with the automated system.

It can be quite frustrating to have to go through an automated system when you already know who you want to speak to and what you need help with. This system helps customers who already have a good idea of what they need to get help right away while still allowing less advanced customers to get assistance from the automated system in order to get to where they need.

It's not possible for me to get a full picture of whether or not this number is effective for actual customers. However, based on my interaction with the automated system, it seems likely that this number would be effective for genuine customers, and I would use it if I were a customer.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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