Bank of America Home Retention Phone Number

  • Calls Bank of America's Home Retention department
  • On average, callers wait 17 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9:30am
  • Some common reasons that visitors to GetHuman call Bank of America include Report Fraud, Card Declined, Account Access, Dispute a Charge, and Missing Payment.
  • Get a real live human at this number: This is for Home Retention Department / Collections
  • When you call Bank of America and their automated voice system picks up, you hear: Please say or enter your account number
  • This is not the most popular Bank of America phone number (it's ranked #12). Most customers call 800-432-1000 for support: Click here for best option

What It's Like to Call Bank of America Phone Number 877-327-9225

Jan 17, 2024

I'm interested in taking out a loan from Bank of America. While I'm not currently a customer, I'm open to getting a bank account with them to acquire a loan if I can get the rate they're advertising. Before I do anything, however, I want to talk to someone about the loan options I've seen advertised on the Internet. It seemed to make the most sense to give Bank of America a call, so I found this number online and went ahead and called it. 

Now, I'm aware that as a banking institution, there are security issues and they need to verify information. However, I don't understand why they need so much account information. There should be an option to talk to a representative if you don't have an account and want to get an account. This not only didn't seem to be an option, but then I had a weird message by the end of my call. To be honest, I'm thoroughly confused by my experience calling this number, and next time I will probably just go down to Bank of America in person and talk to a teller or bank manager. 

Initially, it said, "This call may be recorded. Thank you for calling Bank of America. To get started, please say or enter your account number." So I thought this means I called the right number because the system identified itself as Bank of America. I actually called back to check when I got to the end of the call, and it was the same number and the same introduction. However, after this, things started to get odd for me. 

I told the system I didn't have an account, and it said, "I didn't understand, please enter your account number, tax ID or social security number." I went through this loop twice. Then I tried to say new customer, thinking that would help me get to someone. The same thing kept happening and it would loop again, so then I said, "Talk to someone." Then it said, "You must enter valid information to use our automated system or talk to an associate." 

While I was still trying to figure out how to get around this, it said something along the lines of, "We're a debt collector, please call us back when you have an account number and hung up on me." This was the part that thoroughly confused me. I still don't really know what happened but I will just have to find a branch office or another customer service number to deal with this. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Bank of America Home Retention Phone Number 877-327-9225 - Info & Statistics

Phone number to dial877-327-9225
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingHome Retention
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanThis is for Home Retention Department / Collections
Average wait17
Current wait39
Rank (among phone numbers)12
Rank (overall)15
Alternate methodsphone or chat or web or twitter or facebook
Quality of communication79%
Quality of help59%
Customer votes54,266
Best phone number800-432-1000
Information last updatedWed Feb 28 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's 877-327-9225 Home Retention Number

This Bank of America phone number is ranked #12 out of 16 because 420,030 Bank of America customers tried our tools and information and gave us feedback after they called. The reason customers call 877-327-9225 is to reach the Bank of America Home Retention department for problems like Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. As far as we can tell, Bank of America has call center locations in Massachusetts or Arizona or Florida and you can call during their open hours 24 hours, 7 days. Bank of America has 16 phone numbers and 21 different ways to get customer help. We've compiled information about 877-327-9225 and ways to call or contact Bank of America with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Bank of America

Calling Bank of America at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 877-327-9225. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Bank of America Home Retention agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Bank of America Once on the phone with Bank of America's Home Retention department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Bank of America in General

While 877-327-9225 is Bank of America's #12 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-432-1000 is their best customer phone number overall, and we have put together a comparison of their 21 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Bank of America help by calling them, is that other customers give their customer support at this number a 79% score for their communication skills and a 59% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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