Bank of America Mortgages Phone Number

  • Calls Bank of America's Mortgages department
  • On average, callers wait 16 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9:15am
  • Some common reasons that visitors to GetHuman call Bank of America include Report Fraud, Card Declined, Account Access, Dispute a Charge, and Missing Payment.
  • Get a real live human at this number: At voice prompts say "Customer Service" repeatedly
  • When you call Bank of America and their automated voice system picks up, you hear: Please say or enter your account number
  • This is not the most popular Bank of America phone number (it's ranked #10). Most customers call 800-432-1000 for support: Click here for best option

What It's Like to Call Bank of America Phone Number 800-669-6607

Jan 17, 2024

Calling this number is unproductive unless you have an established Bank of America account. This phone number is dedicated to Bank of America's mortgage and home equity services. As such, it won't let you through unless you provide them with your account number.

If you don't have an account number, there's another way you can get through, but you'll have to provide your Social Security Number in order to do that. If you can't or won't provide your Social Security Number, tax identification number or a Bank of America account number, the system won't let you through.

Try to tell the system that you don't want to enter your personal information, an one of two things will happen. Either it incorrectly recognizes that action as you not knowing your account number, which sends you back to the previous menu and asks you to provide your SSN. Or, the system tells you that you can't progress further without giving your personal information.

Given that this number is dedicated to people who have home loans in place, it makes sense that you'd need to provide personal information before being allowed to speak with someone. It might be problematic for people who are just looking for information, but the average person would likely be willing to give their SSN if they're far enough along in the process of buying a home to consider getting a mortgage.

That said, I don't agree with putting the entire Bank of America mortgage information behind a choke point. Having a way for people to get some basic information about signing up for a mortgage or the terms it might carry would allow those who don't have easy access to the internet to still have a way to get information.

As the majority of homeowners become millennials and Generation Z, both of whom have mostly had internet access all their lives, this would become less relevant. But with older generations and those who live in rural areas still making up a sizeable chunk of the home-buying market, it's important to have some way for those clients to speak to someone. Not even having basic information on a phone system can freeze them out of the process until they're able to track down information.

Given the nature of the phone number, it's impossible for me to say if I would use this number for assistance or not. The willingness to protect sensitive information and ensure customers don't waste time are both positives and suggest a commitment to customers' well-being. However, there's no way to judge the effectiveness of Bank of America's customer service without giving personal information, making this incomplete advise.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Other customers got on the phone recently because:

I have issue with your poor customer service .I wire transfer money from my business ac...
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A check made out to me was returned, according to my bank Capital One, to the issuer, B...
hi do B.O.A Issue vault sub numbers ?*if so is there a release fee to be paid ?*Robert...
I have a general question about exchanging foreign currency and then depositing it.
Plz. Update my CASH APP EVERY YEAR PLZ KEEP IT UP TO DATE FOREVER THANKU
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Bank of America Mortgages Phone Number 800-669-6607 - Info & Statistics

Phone number to dial800-669-6607
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingMortgages
Call center hours24 hours, 7 days
Best time to dial9:15am
Navigate phone maze to a humanAt voice prompts say "Customer Service" repeatedly
Average wait16
Current wait23
Rank (among phone numbers)10
Rank (overall)11
Alternate methodsphone or chat or web or twitter or facebook
Quality of communication39%
Quality of help61%
Customer votes20,114
Best phone number800-432-1000
Information last updatedMon Apr 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's 800-669-6607 Mortgages Number

This Bank of America phone number is ranked #10 out of 16 because 420,030 Bank of America customers tried our tools and information and gave us feedback after they called. The reason customers call 800-669-6607 is to reach the Bank of America Mortgages department for problems like Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. As far as we can tell, Bank of America has call center locations in Massachusetts or Arizona or Florida and you can call during their open hours 24 hours, 7 days. Bank of America has 16 phone numbers and 21 different ways to get customer help. We've compiled information about 800-669-6607 and ways to call or contact Bank of America with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Bank of America

Calling Bank of America at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-669-6607. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Bank of America Mortgages agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Bank of America Once on the phone with Bank of America's Mortgages department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Bank of America in General

While 800-669-6607 is Bank of America's #10 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-432-1000 is their best customer phone number overall, and we have put together a comparison of their 21 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Bank of America help by calling them, is that other customers give their customer support at this number a 39% score for their communication skills and a 61% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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