Bank of America Online Banking Phone Number

  • Calls Bank of America's Online Banking department
  • On average, callers wait 16 minutes to talk to a person when they call
  • Call center hours are 7am-10pm EST
  • We recommend calling around 8:30am
  • Some common reasons that visitors to GetHuman call Bank of America include Report Fraud, Card Declined, Account Access, Dispute a Charge, and Missing Payment.
  • Get a real live human at this number: Leads directly to an associate for Online Banking for all states but California, and BofA Northwest
  • When you call Bank of America and their automated voice system picks up, you hear: A representative will answer the phone
  • This is not the most popular Bank of America phone number (it's ranked #2). Most customers call 800-432-1000 for support: Click here for best option

What It's Like to Call Bank of America Phone Number 800-781-5393

Dec 11, 2023

I’m always interested in the most economical banking products, so I contacted Bank of America’s 800-781-5393 customer service number to ask if they offered free checking accounts since most banks charge a fee. However, Bank of America is a major U.S. bank, so it’s reasonable that consumers might call one of its customer service numbers to ask about checking and savings accounts, investments, and loans. With its prominent online presence and ATMs, it’s easy to access the bank’s services even when you don’t live near a branch. 

When I dialed the number, an automated response system greeted me by letting me know from the outset that the company may record or monitor my call for quality purposes. Right after that message, a customer service associate answered and thanked me for being a valuable client of Bank of America. He said he was “very happy” to help me and told me his name.

Next, he repeated the information about monitoring or recording the call and asked for my first and last name. I didn't see a reason to offer personal data since I only called for information, but I gave him my name. He thanked me for providing it and asked me for an account number or my Social Security number. I explained that I didn't have an account with the bank, but was seeking information about accounts. He asked how he could help me.

I asked him if the bank offers a free account. He started to say something, and there was a brief silent period. He told me to hold on for 1 second and was quiet again. During this time, he must have been looking up some information. He returned to the conversation and explained several ways to get free checking, all of which required having a certain account balance.

Next, I asked about savings accounts, since I've never paid a fee for one. Still, some banks threaten to close accounts when customers don't maintain a specific balance. He mentioned a fee for savings accounts; however, he then said a customer can get a free account by maintaining a certain balance. I thanked him as the information he offered answered my questions.

Overall, this call experience was excellent. Straight after the automated voice response system acknowledged my call, it went straight to a human. That was a refreshing change from what I usually get when I call a customer service number. Almost always, the system recites a list of numerical options to press, which often leads to more menus, or it continues to ask for information that I cannot provide. The customer service associate was courteous, listened to my questions and answered them all, giving me the necessary information to select a banking product to meet my needs.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Bank of America Online Banking Phone Number 800-781-5393 - Info & Statistics

Phone number to dial800-781-5393
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingOnline Banking
Call center hours7am-10pm EST
Best time to dial8:30am
Navigate phone maze to a humanLeads directly to an associate for Online Banking for all states but California, and BofA Northwest
Average wait16
Current wait23
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or chat or web or twitter or facebook
Quality of communication59%
Quality of help38%
Customer votes57,664
Best phone number800-432-1000
Information last updatedMon Apr 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's 800-781-5393 Online Banking Number

This Bank of America phone number is ranked #2 out of 16 because 420,030 Bank of America customers tried our tools and information and gave us feedback after they called. The reason customers call 800-781-5393 is to reach the Bank of America Online Banking department for problems like Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. As far as we can tell, Bank of America has call center locations in Massachusetts or Arizona or Florida and you can call during their open hours 7am-10pm EST. Bank of America has 16 phone numbers and 21 different ways to get customer help. We've compiled information about 800-781-5393 and ways to call or contact Bank of America with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Bank of America

Calling Bank of America at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-781-5393. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Bank of America Online Banking agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Bank of America Once on the phone with Bank of America's Online Banking department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Bank of America in General

While 800-781-5393 is Bank of America's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-432-1000 is their best customer phone number overall, and we have put together a comparison of their 21 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Bank of America help by calling them, is that other customers give their customer support at this number a 59% score for their communication skills and a 38% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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