Bank of America Online Banking Phone Number

Hold time now: 30 mins (avg 21)
Best time to call: 8:30am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Leads directly to an associate for Online Banking for all states but California, and BofA Northwest
This is not the most popular Bank of America phone number (it's ranked #2). Most customers call 800-432-1000 for support: Click here for best option

Other customers got on the phone recently because:

Hi, My name is Kimberly Car mean I need a new bank card. My dog chewed mine.
Need info on how to cash a larger check
Need information on how to cash a larger check and if I can deposit through ATM and*or...
I am traveling overseas trying to make a large purchase and my credit card was declined.
Card was not delivered. Or incorrect delivery address.
Need to talk to a person to confirm a legit credit card charge that was declined will N...
my account is locked, I don't know why
How can I find out what my monthly minimum payment would be on a $**** cash advance?
I was sent a check through email and was wondering if it fraud
waited on hold for * hourss, need to speak to some one
I need to cancel a check that was issued to my landlord and re-issue a check with his n...
Some one opened a Bank of America card under my information fraudulently
I have $*** put in my account from Bank of America I would like to know what’s this abo...
Need to close banking account

Help me with my issue

Bank of America Online Banking Phone Number 800-781-5393 - Info & Statistics

Phone number to dial800-781-5393
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingOnline Banking
Call center hours7am-10pm EST
Best time to dial8:30am
Navigate phone maze to a humanLeads directly to an associate for Online Banking for all states but California, and BofA Northwest
Average wait21
Current wait30
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or chat or web or twitter
Quality of communication64%
Quality of help33%
Customer votes57,669
Best phone number800-432-1000
Information last updatedFri Jan 14 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Bank of America's 800-781-5393 Online Banking Number

This Bank of America phone number is ranked #2 out of 16 because 420,030 Bank of America customers tried our tools and information and gave us feedback after they called. The reason customers call 800-781-5393 is to reach the Bank of America Online Banking department for problems like Report Fraud, Card Declined, Account Access, Dispute a Charge, Missing Payment. As far as we can tell, Bank of America has call center locations in Massachusetts or Arizona or Florida and you can call during their open hours 7am-10pm EST. Bank of America has 16 phone numbers and 20 different ways to get customer help. We've compiled information about 800-781-5393 and ways to call or contact Bank of America with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Bank of America

Calling Bank of America at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Bank of America Online Banking can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Bank of America's Online Banking department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Bank of America in General

While 800-781-5393 is Bank of America's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-432-1000 is their best customer phone number overall, and we have put together a comparison of their 20 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Bank of America help by calling them, is that other customers give their customer support at this number a 64% score for their communication skills and a 33% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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