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How do I start or stop service with Duke Energy?

Asked 2 years ago
To start or stop service with Duke Energy, customers in Ohio and Kentucky may follow specific steps as outlined by the company. For initiating service, customers typically need to provide personal information such as their name, address, Social Security number, and a valid identification. They may also be required to submit an application form and possibly a security deposit depending on their credit history. This process can often be completed online for convenience. Conversely, to stop service, customers generally need to inform Duke Energy of their request in advance. This usually requires them to provide their account number, the address associated with the account, and the desired termination date. Similar to starting service, the process for stopping service may also be available through the Duke Energy website, where customers can find the necessary forms and additional details. For the most current procedures, it is advisable to visit the Duke Energy website directly for contact information and specific instructions regarding starting or stopping service.
Answered Jul 16th 2025

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