Pottery Barn Customer Service

Phone Number & Contact Info

Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."

To track an existing order, say track my order or press one.
If you received a notification to schedule your delivery, or need to change your delivery appointment, save furniture scheduling, or press two."

Calling this Pottery Barn Customer Number

By Adam Goldkamp

May 1, 2024

Calling this number was quite productive, as I had no problems getting through to someone who could assist me. When I called, I was taken to the main menu, which offered several options, including tracking a package, checking on the status of an order and asking general questions.

I opted to ask a question, and the system told me it would take me to the next available representative. I found myself connected to a representative within two minutes, and he opened the call thanking me for calling Pottery Barn and asking how he could assist me. 

I said that I would be ordering from Pottery Barn soon for a gift for my wife, and I wanted to check what the return policy was in case what I ordered wasn't the right choice for her. He said that when I placed an order, I would have 30 days from the date of the delivery, as long as it wasn't a custom or special order. I then asked for confirmation that any item that wasn't a specialty made piece could be returned within 30 days, and he responded affirmatively.

I then asked if they would be tracking when the delivery was made and starting the time then. He said that once the delivery was made, I'd need to contact Pottery Barn within 30 days of the delivery if I had any problems. At that point, Pottery Barn would accept the return and send me a label for me to take to a UPS location to return to them.

Overall, I found it very easy to get help during this call. I didn't have any kind of wait to speak to anyone and had no issues getting my questions answered. Based on this call, if I genuinely needed assistance from Pottery Barn, I would use this number without hesitation.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Pottery Barn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pottery Barn agent. This phone number is Pottery Barn's best phone number because 462 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-779-5176 include Warranty, Cancel order, Return, Missing items, Track my shipment and other customer service issues. Rather than trying to call Pottery Barn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Pottery Barn has 1 phone number. It's not always clear what is the best way to talk to Pottery Barn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pottery Barn. The two organizations are not related. GetHuman builds free tools, researches information, and shares tips and tricks from other consumers to help customers of companies like Pottery Barn. That can include tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep, or talk to a company's customer service operation for you. GetHuman believes that this fills an important gap between fragmented support models, makes the customer care experience more uniform, and even answers questions that businesses and agencies are reluctant to answer (but shouldn't be) - making the customer experience less confusing for all. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with others, we'll keep improving it.

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