Pottery Barn Customer Service

Phone Number & Contact Info

Pottery Barn's Best Phone Number

Toll-free·Calls Customer Service·Most popular Pottery Barn number

How do I talk to a live human at Pottery Barn?

A:Press 5 at the first menu.

Does Pottery Barn offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pottery Barn phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 at the first menu.
Here is how our research team describes the way the Pottery Barn phone system greets you: To track an existing order, press 1. To get the status of a home delivery order, press 2. To get information about one of our products, press 3. For billing or payments, press 4. For all other questions, press 5.
Below are some clips we've found from Pottery Barn's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Pottery Barn.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Pottery Barn
Thursday, April 11, 2024 5:12 PM

They may ask you to say or enter information

"You can say track my order, new order, received a scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Pottery Barn
Sunday, January 7, 2024 10:04 PM

The first phone menu

"Thank you for calling Pottery Barn. Your call may be monitored or recorded for quality and training purposes. Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service. Let's try something else. For all other inquiries, say customer service. Or press five.
To track an existing order, say track my order or press one.
If you received a notification to schedule your delivery, or need to change your delivery appointment, save furniture scheduling, or press two."
Excerpt from a call with Pottery Barn
Tuesday, April 23, 2024 12:19 PM

What are the hours and when should I call?

Pottery Barn operates the call center for this 888-779-5176 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 140 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pottery Barn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pottery Barn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pottery Barn is Sunday. The most busy day to call is Thursday, which averages 417% more phone calls by comparison. Again, this is based on a sample of 140 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Pottery Barn

In summation, the best day to call Pottery Barn is Monday.

Calling this Pottery Barn Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 1, 2024

Calling this number was quite productive, as I had no problems getting through to someone who could assist me. When I called, I was taken to the main menu, which offered several options, including tracking a package, checking on the status of an order and asking general questions.

I opted to ask a question, and the system told me it would take me to the next available representative. I found myself connected to a representative within two minutes, and he opened the call thanking me for calling Pottery Barn and asking how he could assist me. 

I said that I would be ordering from Pottery Barn soon for a gift for my wife, and I wanted to check what the return policy was in case what I ordered wasn't the right choice for her. He said that when I placed an order, I would have 30 days from the date of the delivery, as long as it wasn't a custom or special order. I then asked for confirmation that any item that wasn't a specialty made piece could be returned within 30 days, and he responded affirmatively.

I then asked if they would be tracking when the delivery was made and starting the time then. He said that once the delivery was made, I'd need to contact Pottery Barn within 30 days of the delivery if I had any problems. At that point, Pottery Barn would accept the return and send me a label for me to take to a UPS location to return to them.

Overall, I found it very easy to get help during this call. I didn't have any kind of wait to speak to anyone and had no issues getting my questions answered. Based on this call, if I genuinely needed assistance from Pottery Barn, I would use this number without hesitation.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Pottery Barn

If you have time to do a bit of reading before you call Pottery Barn, we recommend you read over some of our problem-specific articles.

What types of products does Pottery Barn offer?

Pottery Barn offers a wide range of products to enhance your home decor. Our collection includes furniture, bedding, lighting, and rugs to transform your living spaces. We provide a variety of stylish and functional pieces, such as sofas, beds, tables, and chairs, crafted from high-quality materials. For those looking to spruce up their bedrooms, our bedding options range from luxurious sheets and comforters to decorative pillows and throws. To create a warm and inviting ambiance, Pottery Barn offers a diverse assortment of lighting fixtures, including chandeliers, table lamps, and pendant lights. Lastly, our selection of rugs adds texture and color to any room, whether you're seeking a classic or modern design. With Pottery Barn, you can find everything you need to create a beautiful and cozy home.

Can I apply for a Pottery Barn Kids credit card?

Yes, you can apply for a Pottery Barn Kids credit card. The Pottery Barn Kids credit card offers exclusive benefits and rewards to cardholders. You can apply online by visiting our website and filling out the application form. The application process is quick and easy, and you will receive a response within a few minutes. If approved, you can start using your credit card immediately to make purchases at Pottery Barn Kids and earn rewards for every dollar spent. The Pottery Barn Kids credit card also provides special financing options, allowing you to make purchases with convenient payment plans. Apply today and start enjoying the benefits of being a Pottery Barn Kids cardholder.

What are the different payment options available?

We offer a variety of convenient payment options to ensure a seamless shopping experience. Pottery Barn Kids accepts major credit cards, such as Visa, Mastercard, American Express, and Discover. In addition, we also accept payments made through PayPal for added flexibility. For customers who prefer to pay over time, Pottery Barn Kids offers the option to apply and use the Pottery Barn Credit Card, subject to credit approval. With this credit card, you can enjoy special financing options and exclusive rewards. No matter your preferred payment method, we strive to make purchasing from Pottery Barn Kids easy and convenient for all customers.

Top Pottery Barn customer service problems

Click the link above to get answers to just about any Pottery Barn customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Pottery Barn, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with order and rewards: "I'm trying to see if I could get those certificates back and what the issue was with my credit card account."
- From a call lasting 29m 56s , Apr 11, 2024 5:12 PM
Return label request: "Hi. My name is Nikki Newport, and I have a quilt set that I need to return that I have an email for a return label."
- From a call lasting 8m 52s , Mar 4, 2024 10:08 PM
Confusion about situation: "I don't know what's going on here."
- From a call lasting 1m 52s , Feb 3, 2024 6:58 PM
Order inquiry for comforter: "I want the comforter with the shams that are supposed to come with it."
- From a call lasting 6m 48s , Jan 12, 2024 10:29 PM
Follow-up on missing order: "I called last week about my order and was told I would be contacted within 24-48 hours, but still haven't heard anything."
- From a call lasting 14m 36s , Jan 9, 2024 6:19 PM

More Pottery Barn Customer Service Contacts

There are of course other ways to contact Pottery Barn customer service besides the phone. Below we list the best ones, by medium.

Pottery Barn Customer Service Live Chat

potterybarn.com - Customer Service
Click "Live Chat" on the lower left
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Pottery Barn provides this option.

Pottery Barn Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pottery Barn will reply our your email.

Pottery Barn Customer Help Desk / Web Support

potterybarn.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Pottery Barn customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Pottery Barn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pottery Barn agent. This phone number is Pottery Barn's best phone number because 8,556 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-779-5176 include Cancel order, Missing items, Return, Warranty, Track my shipment and other customer service issues. Rather than trying to call Pottery Barn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Pottery Barn has 1 phone number. It's not always clear what is the best way to talk to Pottery Barn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pottery Barn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pottery Barn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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