Citi Cards Customer Service

Phone Number & Contact Info

Citi Cards's Best Phone Number

Toll-free·Calls Customer Service·Most popular Citi Cards number

How do I talk to a live human at Citi Cards?

A:Press ** for the voice-activated system. Next, say "Apply."

Does Citi Cards offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Citi Cards Customer Phone Numbers

Diamond Preferred Rewards

Toll-free · 24 hours, 7 days · Press 0 at each prompt · How can I help you? (Respond to the question.)

American Airlines AAdvantage

Toll-free · 24 hours, 7 days · Do not say anything and do not put in any numbers. · Advantage Card - How can I help you? (Respond to the question.)

Tech Support

Toll-free · 24 hours, 7 days · Do not press or say anything, ignoring messages OR Press ### then ### then ### again · Account Online Support - To access your account by account number, press 1. To access your account by social security number, press 2.

Business Advantage Select

Toll-free · 24 hours, 7 days · Business Cards only - just wait - you may need to enter your account # · Business Cards - How can I help you? (Respond to the question.)

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Citi Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press ** for the voice-activated system. Next, say "Apply."
Here is how our research team describes the way the Citi Cards phone system greets you: How can I help you? (Respond to the question.)
Below are some clips we've found from Citi Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Citi cards. This call may be monitored or recorded. How can I help you today?"
Excerpt from a call with Citi Cards
Thursday, May 30, 2024 4:04 PM

They may ask you to say or enter information

"I can assist with your balance inquiry, but first, let me access your information. You are now in our speech enabled system.
To access our touch tone system, press star star at any time.
How would you like to access your information? You can say credit card number, or you can also say Social Security number."
Excerpt from a call with Citi Cards
Monday, February 26, 2024 8:21 PM

The first phone menu

"Welcome to Citi cards. This call may be monitored or recorded. How can I help you today? Let me transfer you for further assistance. How would you like to access your account information?
To use your account number, press one.
To use your Social Security number, press two.
If you would like to apply for a new account, press three."
Excerpt from a call with Citi Cards
Thursday, January 11, 2024 11:45 PM

What are the hours and when should I call?

Citi Cards operates the call center for this 800-950-5114 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 476 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Citi Cards is Sunday. The most busy day to call is Wednesday, which averages 108% more phone calls by comparison. Again, this is based on a sample of 476 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Citi Cards

In summation, the best day to call Citi Cards is Tuesday.

Why Customers Call Citi Cards

If you have time to do a bit of reading before you call Citi Cards, we recommend you read over some of our problem-specific articles.

What are the benefits of having a Citi Card?

There are numerous benefits to having a Citi Card. Firstly, Citi Cards provide convenient and secure access to funds, allowing you to make purchases online and in-store, as well as withdraw cash from ATMs around the world. Additionally, Citi Cards offer rewards programs tailored to your lifestyle, providing opportunities to earn points on everyday purchases that can be redeemed for travel, merchandise, or statement credits. Citi Cards also come with various travel benefits, such as travel insurance, emergency assistance, and access to exclusive travel offers. Moreover, Citi Cards provide enhanced security features, including fraud protection and zero liability for unauthorized charges. Lastly, Citi Cards offer flexible payment options, allowing you to manage your finances effectively. With all of these benefits, having a Citi Card can simplify your financial transactions while providing valuable rewards and peace of mind.

Can I use my Citi Card internationally?

Yes, you can use your Citi Card internationally. Citi Cards are widely accepted worldwide, making them convenient for travel and purchases overseas. Whether it's shopping, dining, or withdrawing cash at ATMs, your Citi Card can be used in numerous countries and at millions of locations. However, it is important to note that there may be foreign transaction fees associated with international use, so it is advisable to check with Citi for specific fee information. Additionally, it is recommended to inform Citibank about your travel plans in advance to avoid any potential issues with card authorization. With your Citi Card, you can enjoy the convenience and security of making transactions in various international destinations.

How Do I Dispute a Charge on My Citi Card?

If you believe that a charge on your Citibank credit card is invalid, you can initiate a dispute with the company. Before you do so, however, you should attempt to work the matter out with the merchant making the charge. If that is not possible, you can make use of Citibank's short and simple dispute process.

Top Citi Cards customer service problems

Click the link above to get answers to just about any Citi Cards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Citi Cards, and their purpose. Are any of these similar to the reason you are trying to call?
Lost credit card replacement: "I lost my credit card and I need a new one."
- From a call lasting 8m 22s , Jun 20, 2024 5:16 PM
Updating address for billing: "I've moved and need to update my address for billing purposes."
- From a call lasting 17m 5s , Jun 6, 2024 6:11 PM
General inquiry: "I need some help with my account."
- From a call lasting 3m 29s , May 30, 2024 4:04 PM
Making credit card payment: "I wanna make a payment on my credit card."
- From a call lasting 9m 16s , Apr 5, 2024 6:40 PM
Issue with uploading documents: "I've uploaded the same document, like, six times now, and nothing's working."
- From a call lasting 5m 40s , Apr 1, 2024 3:12 PM
Account balance inquiry: "I need to check my balance."
- From a call lasting 2m 24s , Mar 30, 2024 1:14 AM
Inquiring about charge: "I wanna know if a charge came through for my car insurance from State Farm."
- From a call lasting 6m 57s , Mar 21, 2024 12:40 AM
Report card received: "I received my new Citi card."
- From a call lasting 2m 20s , Mar 20, 2024 2:41 PM
Account assistance needed: "I need to return a package, block my account, and discuss a charge."
- From a call lasting 2m 53s , Mar 16, 2024 11:23 PM
Billing statement clarification: "I just wanted to make sure that if I paid the fifty two fifty five today, I would not be paying any interest."
- From a call lasting 7m 28s , Mar 13, 2024 8:44 PM

More Citi Cards Customer Service Contacts

There are of course other ways to contact Citi Cards customer service besides the phone. Below we list the best ones, by medium.

Citi Cards Customer Help Desk / Web Support

online.citibank.com - Customer Service
They have a link for emailing
As a last, sometimes only, resort- Citi Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Citi Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Cards agent. This phone number is Citi Cards's best phone number because 42,174 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-950-5114 include Account Access, Overcharge on Account, Cancel Account, Points Redemption, Lost or Stolen Card and other customer service issues. The Citi Cards call center that you call into has employees from South Dakota and is open 24 hours, 7 days according to customers. In total, Citi Cards has 5 phone numbers. It's not always clear what is the best way to talk to Citi Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Citi Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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