A:Do not say anything and do not put in any numbers.
Q:Is this phone number operational 24 / 7?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:How long will I have to wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.
This is the #3 most popular Citi Cards phone number out of 5. Click below to go back to the main customer service number and other contact information:
Toll-free · Do not press or say anything, ignoring messages OR Press ### then ### then ### again · Account Online Support - To access your account by account number, press 1. To access your account by social security number, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citi Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Do not say anything and do not put in any numbers.
Here is how our research team describes the way the Citi Cards phone system greets you: Advantage Card - How can I help you? (Respond to the question.)
Below are some clips we've found from Citi Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Citi AdvantageCard. This call may be monitored or recorded.
How can I help you today?"
Excerpt from a call with Citi Cards
Wednesday, April 10, 2024 1:17 AM
What are the hours and when should I call?
Citi Cards operates the call center for this 888-766-2484 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 7,029 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Cards is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 7,029 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Citi Cards is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citi Cards staffs the call center well on Thursday.
Why call this Citi Cards number?
Below is a sample of recent calls to Citi Cards, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about annual fee: "I would like to know more about the yearly fee on my account."
- From a call lasting 2m 19s , Apr 10, 2024 1:17 AM
Discussing hurricane concerns: "Residents are concerned about the offer to be noted in New River Drive being shut down due to hurricane worries."