How do I talk to a human at this Citi Cards number?
A:Press 0 at each prompt
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Citi Cards Diamond Preferred Rewards?
A:The average hold time is 8 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
This is the #2 most popular Citi Cards phone number out of 5. Click above to go back to the main customer service number and other contact information, including Citi Cards email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press ** for the voice-activated system. Next, say "Apply." · How can I help you? (Respond to the question.)
Toll-free · 24 hours, 7 days · Do not press or say anything, ignoring messages OR Press ### then ### then ### again · Account Online Support - To access your account by account number, press 1. To access your account by social security number, press 2.
Toll-free · 24 hours, 7 days · Business Cards only - just wait - you may need to enter your account # · Business Cards - How can I help you? (Respond to the question.)
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citi Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt
Here is how our research team describes the way the Citi Cards phone system greets you: How can I help you? (Respond to the question.)
What are the hours and when should I call?
Citi Cards operates the call center for this 800-633-7367 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 7,029 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Cards is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 7,029 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Citi Cards is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citi Cards staffs the call center well on Friday.