Pottery Barn Customer Service

Contact Pottery Barn & solve common issues

Use Pottery Barn's Phone Number

Pottery Barn's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Pottery Barn. Below you will also find the phone and non-phone-based contact information we've gathered.

Pottery Barn: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Pottery Barn.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Pottery Barn customer support problems.

Contacting Pottery Barn customer support

Below you can compare and contrast the 4 ways to contact Pottery Barn by looking at which ones are the fastest and which ones other customers recommend the most for solving Pottery Barn customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Pottery Barn across the following channels: Phone, Chat, Email, Web.

Phone number / contactWaitVotes
Customer Service
21 mins372
Live Chat at potterybarn.com
Customer Service
2 mins90
Customer Service
< 2 hrs238
Online Help at potterybarn.com
Customer Service
< 2 hrs121

Recent reasons customers contacted Pottery Barn:

Order delay. Went to check tracking and it says delivery will now be May because back o...
Order placed and paid for on *-**-**** at Omaha NE Regency store. The original estim...
Two of the set of four glasses I received were broken upon delivery - one shattered and...
I placed two furniture orders at Pottery Barn, the tracking page links are included bel...
Start return for order ************
Order is delayed again, want to discuss why
* Unauthorized Charges from Pottery Barn
I ordered something, but realized now I don't need it and would like to cancel the orde...
Order * ************ was lost in the PB system for two months. The sectional sofa has f...
I have been trying to get a credit on a returned pkg and cannot get help through custom...
Package to return not picked up
Packlist showed * items in box but only * item was in the box.
I want to know I need the photo ID of the person who the order is under.
just wanted o get a promo code for first time purchase
I ordered a comforter and shams in early November. The comforter arrived and said that...

Help me with my issue

Does GetHuman work with Pottery Barn?

GetHuman does not work with Pottery Barn's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Pottery Barn at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Pottery Barn's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Pottery Barn at a Glance

Pottery Barn has 1 chat option
Pottery Barn has 1 customer email
Pottery Barn has 1 help forum
Pottery Barn has no twitter handle
Pottery Barn has no facebook page
Contact information overview

Answered on this page:

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Solutions to common issues

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