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Pottery Barn Customer FAQ

Top Answers & How-to Guides

What is Pottery Barn's Phone Number?

The question we are asked most often is about how to talk to Pottery Barn customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Pottery Barn Customer Questions

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Product Information

What types of products does Pottery Barn offer?

Pottery Barn provides a diverse selection of products aimed at beautifying living spaces. Their offerings include furniture for...
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Can I order custom furniture or personalized items?

Pottery Barn provides various options for custom furniture and personalized items, allowing customers to select fabrics,...
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Shipping and Delivery

Do you offer international shipping?

Pottery Barn provides international shipping, but details like fees and delivery are based on destination and items. For more...
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What are the delivery options?

Pottery Barn provides various delivery options, including standard shipping, expedited shipping for quicker delivery, white...
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What is the estimated delivery time for orders?

Delivery times for Pottery Barn orders vary based on item type, shipping method, and destination. Standard shipping usually...
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Order Tracking and Returns

What is your return policy?

Pottery Barn's return policy allows most items to be returned within thirty days in original condition, but personalized items...
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Can I track the status of my order?

Pottery Barn allows customers to easily track order status via their website. After placing an order, a confirmation email with...
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Can I return items purchased online to a physical store?

Pottery Barn permits returns of online purchases at physical stores, offering customers a handy option. Items must be in...
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Payment and Services

Do you offer gift wrapping services?

Pottery Barn generally does not offer gift wrapping services. However, they have appealing packaging options that enhance gift...
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What are the available payment methods?

Pottery Barn provides several payment options, including major credit cards such as Visa, MasterCard, American Express, and...
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Do you offer assembly services for furniture purchases?

Pottery Barn does not provide in-home assembly for furniture purchases, but many items come with clear instructions for easy...
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Promotions and Rewards

Are there any sales or promotions currently running?

Pottery Barn regularly features various sales and promotions, including seasonal discounts and special offers. To stay updated...
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Do you have a rewards program?

Pottery Barn offers a rewards program through the Pottery Barn Credit Card, enabling customers to earn rewards on purchases...
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We look to the Pottery Barn issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pottery Barn issues reported to GetHuman
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