What is your return policy?

At Pottery Barn, we strive for utmost customer satisfaction, and we understand that returning products may become necessary. Our return policy allows you to bring back most items within 30 days of purchase, whether it was bought online or in-store. We accept returns regardless of the item's condition, provided you have proof of purchase, such as a receipt or order number. However, certain exclusions apply, including personalized, final sale, and made-to-order items, which are non-returnable. In case you need to return a furniture or rug item, kindly contact our customer service for assistance. Rest assured, we are committed to resolving any issues promptly and making the return process as smooth as possible for you.