What is your return policy?

Pottery Barn has a return policy that generally allows customers to return most items within thirty days from the date of purchase. Items should be in their original condition and packaging, including all tags and accessories. It is important to note that certain items, such as personalized or custom orders, may not be eligible for return. Additionally, if the item is opened, used, or damaged, that may affect the ability to receive a full refund. Returns can typically be processed either online or at a Pottery Barn retail location. Customers should also be aware that shipping charges are usually not refundable. For the most accurate and detailed information regarding the return policy, it is advisable to visit Pottery Barn's official website, which offers the most current guidelines and procedures.