Can I return or exchange an item that I've purchased?

Yes! We understand that sometimes items may not meet your expectations. Pottery Barn Kids gladly accepts returns or exchanges within 30 days of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by a valid receipt. Simply bring the item to any Pottery Barn Kids store or contact our customer service team for assistance with a mail-in return. Please note that personalized or monogrammed items, final sale items, and gift cards cannot be returned or exchanged. If the item was received as a gift, we can provide merchandise credit. We strive to make the process as hassle-free as possible and are committed to ensuring your satisfaction with our products and services.