How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Pottery Barn Kids phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Here is how our research team describes the way the Pottery Barn Kids phone system greets you: Thank you for calling Pottery Barn Kids. Your call may be monitored or recorded for quality and training purposes. Please let us know why you are calling. You can say track my order, new order received, a furniture scheduling notification, Capital One credit card, or customer service.
Below are some clips we've found from Pottery Barn Kids's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Pottery Barn Kids.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Pottery Barn Kids
Tuesday, February 13, 2024 8:08 PM
What are the hours and when should I call?
Pottery Barn Kids operates the call center for this 800-993-4923 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pottery Barn Kids phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pottery Barn Kids staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pottery Barn Kids is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Pottery Barn Kids is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pottery Barn Kids staffs the call center well on Wednesday.
Why call this Pottery Barn Kids number?
Below is a sample of recent calls to Pottery Barn Kids, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about return refund process: "I realized I forgot to ask what the process will be for getting refunded."
- From a call lasting 2m 8s , Feb 13, 2024 9:32 PM
Return request for dresser: "I'd like to return it because the drawers only come out halfway, it doesn't seem functional at all."
- From a call lasting 7m 5s , Feb 13, 2024 8:08 PM
Return without receipt: "I bought a ShopKits shopping cart before Christmas and would like to return it without the receipt."
- From a call lasting 2m 48s , Jan 3, 2024 12:51 AM
More Ways to Contact Pottery Barn Kids Customer Service
There are of course other ways to contact Pottery Barn Kids customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pottery Barn Kids will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Pottery Barn Kids customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pottery Barn Kids's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pottery Barn Kids agent. This phone number is Pottery Barn Kids's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-993-4923 include and other customer service issues. Rather than trying to call Pottery Barn Kids first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Pottery Barn Kids has 1 phone number. It's not always clear what is the best way to talk to Pottery Barn Kids representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pottery Barn Kids. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pottery Barn Kids. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.