Does Pottery Barn Kids offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Pottery Barn Kids below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Pottery Barn Kids phone number to document the phone system.
Here is how our research team describes the way the Pottery Barn Kids phone system greets you: Thank you for calling Pottery Barn Kids. Your call may be monitored or recorded for quality and training purposes. Please let us know why you are calling. You can say track my order, new order received, a furniture scheduling notification, Capital One credit card, or customer service.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5
Below are some clips we've found from Pottery Barn Kids's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Pottery Barn Kids.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service?"
Excerpt from a call with Pottery Barn Kids
Friday, May 10, 2024 2:15 PM
What are the hours and when should I call?
Pottery Barn Kids operates the call center for this 800-993-4923 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Pottery Barn Kids call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pottery Barn Kids phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pottery Barn Kids staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pottery Barn Kids is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Pottery Barn Kids is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pottery Barn Kids staffs the call center well on Friday.
Why Customers Call Pottery Barn Kids
If you have time to do a bit of reading before you call Pottery Barn Kids, we recommend you read over some of our problem-specific articles.
Yes, you can apply for a Pottery Barn Kids credit card. The Pottery Barn Kids credit card offers exclusive benefits and rewards to cardholders. You can apply online by visiting our website and filling out the application form. The application process is quick and easy, and you will receive a response within a few minutes. If approved, you can start using your credit card immediately to make purchases at Pottery Barn Kids and earn rewards for every dollar spent. The Pottery Barn Kids credit card also provides special financing options, allowing you to make purchases with convenient payment plans. Apply today and start enjoying the benefits of being a Pottery Barn Kids cardholder.
We offer a variety of convenient payment options to ensure a seamless shopping experience. Pottery Barn Kids accepts major credit cards, such as Visa, Mastercard, American Express, and Discover. In addition, we also accept payments made through PayPal for added flexibility. For customers who prefer to pay over time, Pottery Barn Kids offers the option to apply and use the Pottery Barn Credit Card, subject to credit approval. With this credit card, you can enjoy special financing options and exclusive rewards. No matter your preferred payment method, we strive to make purchasing from Pottery Barn Kids easy and convenient for all customers.
Yes! We understand that sometimes items may not meet your expectations. Pottery Barn Kids gladly accepts returns or exchanges within 30 days of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by a valid receipt. Simply bring the item to any Pottery Barn Kids store or contact our customer service team for assistance with a mail-in return. Please note that personalized or monogrammed items, final sale items, and gift cards cannot be returned or exchanged. If the item was received as a gift, we can provide merchandise credit. We strive to make the process as hassle-free as possible and are committed to ensuring your satisfaction with our products and services.
Click the link above to get answers to just about any Pottery Barn Kids customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Pottery Barn Kids, and their purpose. Are any of these similar to the reason you are trying to call?
Exchange defective costume: "I just wanted it exchanged."
- From a call lasting 12m 49s , Nov 5, 2024 12:55 AM
Incomplete order inquiry: "I only have the pillowcases, missing the fitted sheet and the other sheet from my order."
- From a call lasting 9m 42s , May 10, 2024 2:15 PM
Inquiring about return refund process: "I realized I forgot to ask what the process will be for getting refunded."
- From a call lasting 2m 8s , Feb 13, 2024 9:32 PM
Return request for dresser: "I'd like to return it because the drawers only come out halfway, it doesn't seem functional at all."
- From a call lasting 7m 5s , Feb 13, 2024 8:08 PM
Return without receipt: "I bought a ShopKits shopping cart before Christmas and would like to return it without the receipt."
- From a call lasting 2m 48s , Jan 3, 2024 12:51 AM
Information about why customers call Pottery Barn Kids is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pottery Barn Kids will reply our your email.
Pottery Barn Kids Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Pottery Barn Kids customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pottery Barn Kids's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pottery Barn Kids agent. This phone number is Pottery Barn Kids's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-993-4923 include and other customer service issues. Rather than trying to call Pottery Barn Kids first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Pottery Barn Kids has 1 phone number. It's not always clear what is the best way to talk to Pottery Barn Kids representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pottery Barn Kids. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pottery Barn Kids. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.